Call Center Staff
Call Center Staff
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Compass Government Solutions LLC is seeking Call Center Staff to provide services to Service Members (active duty reserve components and National Guard) Coast Guard Veterans and their families at The Psychological Health Center of Excellence (PHCoE). In preparation to bid on this contract we are seeking qualified candidates willing to be included in our proposal as interested and skilled individuals
Job requirements:
- Answer incoming calls emails and chat messages in a timely and professional manner.
- Actively listen to Service Members needs and concerns to understand the root cause of issues.
- Provide accurate complete and up-to-date information regarding products services policies and procedures.
- Troubleshoot and resolve Service Members complaints and issues efficiently and effectively escalating complex cases to the appropriate department when necessary.
- Maintain a positive and empathetic demeanor in all Service Members interactions.
- Accurately document all Service Members interactions and resolutions in the CRM system.
- Update Service Members information as needed.
- Maintain a thorough understanding of products services and policies.
- Achieve individual and team performance
- Adhere to all policies procedures and quality standards.
- Maintain confidentiality of Service Members information.
- Participate in ongoing training and development programs.
- Collaborate effectively with team members and other departments to ensure seamless service.
- Provide feedback to supervisors on recurring Service Members issues or process improvements.
Qualifications :
- A minimum of one year of experience in a medical/hospital call center
- A minimum of one year of experience in triage care management motivational interviewing and crisis counseling
- Fluent in English and/or Spanish both oral and written
- Ability to handle inquiries and requests in a courteous and professional manner
- Ability to listen to and empathize with Service members Veterans and others and acknowledge their concerns
- Ability to gather information to determine a Service member Veteran or family members needs as well as apply problem-solving skills and resolve the inquiry/request effectively
- Ability to communicate information clearly accurately and completely
- Ability to record all pertinent information accurately and efficiently
- Ability to handle crisis and abusive calls in a professional and effective manner
- Ability to control the pace and flow of the inquiry/request and manage call time effectively
Additional Information :
Benefits
- Competitive Salary
- Accrued paid time off
- Paid Federal Holidays
- Dental and Vision Plans
- 401(k) Plan
EOE AA M/F/Vet/Disability
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
