Field Services Representative - Kennewick, WA
Field Services Representative - Kennewick, WA
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hiring Minimum:20.00
Hiring Maximum:22.00
Job Description
Ignite your career at Builders FirstSource Americas largest supplier of building materials value-added components and building services to the professional market. The #1 name in our industry we help make the dream of home ownership more achievable every day. At BFS youll be equipped with all the tools training and resources you need and youll be empowered to try new things gain new experiences and build a career with unlimited horizons.
Position Summary:
Addresses construction service and product issues at the customers site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.
What Youll Do:
Investigates/examines the condition of company building workmanship and products on the customers site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
Plans and paces own work efficiency in order to meet daily weekly project or team related productivity goals.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Will also make deliveries with Windows and Doors.
Additional Qualifications/Responsibilities
Minimum Requirements:
High school diploma or General Education Degree (GED) or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.
What You Can Bring to the Team:
Knowledge of company products
Knowledge of company product pricing discount and estimating formulas and guidelines
Strong attention to detail
Knowledge of basic math and measurement skills
Good communication and interpersonal skills
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
Valid Drivers License
Work Environment / Physical Activity:
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Work is performed on both company and customer sites and involves driving to customer locations.
Subject to both typical office environment and outside locations with temperature and weather variations.
May involve walking on uneven ground of a potential customer construction site.
Required Experience:
Unclear Seniority
Employment Type
Full Time
