Customer Technology & Solutions Advisor
Customer Technology & Solutions Advisor
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Job Description
Are you passionate about blending technology with unforgettable hospitality experiences Join Accors dynamic Hospitality Tech team and play a pivotal role in revolutionizing how hotels operate and serve their guests.
As a Customer Technology & Solutions Advisor youll be the go-to expert for hotels and partners within your scope.
Main Accountabilities:
Responsible for the relationship with the hotels:
- Be the point of contact for IT and technology interactions with hotels and Partners
- Create a continuous relationship of trust with your partners (BRM on site hotel visits telephone follow-up)
- Manage and keep up to date Tech inventory of the portfolio (partner IT equipment third party provider installed interfaces key contacts)
- Formalize an investment and delivery plan for your hotel portfolio in line with the Global
Strategy and local needs
- Be a source of proposals to hotels in the implementation of technological solutions (including budget proposals project planning and schedule implementation details documents necessary for the implementation of the project and follow-up for hotels (new construction acquisition and operation).
- Understand and know how to explain invoicing (OPEX/CAPEX)
Local implementation of the aligned technology strategy for the region:
- Know the projects and solutions in order to be able to present them to the hotels
- Coordinate and implement technology projects at the hotel level from deployment proposal with financial and technical planning to post-deployment support with the PMO and Tech Rollout and other expert teams
- Support the project and partner teams on the pilots carried out on your portfolio
- Maintain high standards project monitoring (Project Portfolio Management tool)
- Ensure the follow-up of projects and analysis of reports (Rollout Third Party)
- Monitor deliverables from all third-party vendors
Interactions with internal and external partners:
- Engage with our Operations to manage the portfolio and aligned expectations of departments
- Provide regular feedback to internal teams on the quality of service produced and the main difficulties reported by hotels
- Provide regular feedback on supplier services for the purpose of managing supplier relations
- CTS visit hotels suppliers and partners as needed
Qualifications :
- Bachelors degree in Computer Science or Hospitality Management
- 3 to 5 years of experience in technical support management or service delivery management
- Experience in the hospitality industry is a plus
- IT skills on OS and network / hotel infrastructure
- Communication organizational project management and teamwork skills
- Fluency in English any additional language is a plus
Additional Information :
To acknowledge your hard work loyalty and commitment to us we offer an extensive benefits package; competitive salary bonus season ticket loans subsidised gym membership private medical healthcare pension and of course complimentary hotel stays (to name a few).
Your Accor experience begins now so if you are up for a new challenge and want to be a part of the best then we want to hear from you!
your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
