Senior Practice Secretary / 40 hours / rotating days and evenings until 6:30pm / Brookside Community Health Center
Senior Practice Secretary / 40 hours / rotating days and evenings until 6:30pm / Brookside Community Health Center
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits including scheduling check-in check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.
Essential Functions:
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
-Acts as Super User for scheduling registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at more advanced competency level.
-Provides functional guidance to Office and Practice Assistants.
-In conjunction with Supervisor oversees daily activities of practice staff.
-May be required to accept co-payments. Handles screens and/or takes messages related to prior authorizations provider questions prescription refills and test results.
Qualifications
ABOUT BROOKSIDE COMMUNITY HEALTH CENTER:
Brookside is a licensed Community Health Center of Brigham and Womens Hospital and provides multi-disciplinary comprehensive care with services in a range of medical areas including: Adult Family and Pediatric Primary Care OB/GYN Family Planning Dental/Oral Surgery Nutrition/WIC Behavioral Health and Specialty Medicine (Cardiology
Pulmonology and Nephrology). Brookside also has a Laboratory onsite Financial Counseling and Community Resource Specialists. Each year more than 11000 patients from Jamaica Plain the city of Boston and surrounding areas use these services producing more than 69000 visits to Brookside each year. Most of Brooksides patient population are Spanish speaking and socioeconomically underserved. The health centers services guided by equity are provided by a bilingualEnglish/Spanish medical and professional staff. Brookside is a teaching site for Harvard Medical School Mass GeneralInstitute of Health Professionals School of Nursing Harvard Dental School Boston University Dental School as well asother Boston area health care professional programs
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Experience
Office experience 3 years required
Spanish fluency required
Lead experience-preferred
This position is 100% onsite 40 hours with a rotating scheduled days and evenings until 6:30pm
Knowledge Skills and Abilities:
- Strong technology and MS Office skills Advanced Outlook Word Excel PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
- Ability to proofread and edit written documents.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
Employment Type
Full-Time
