Customer Service Representative
Customer Service Representative
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Job Description
About Us: EMCOR Services Betlem has been in business for over 100 years designing building and servicing HVAC refrigeration controls and piping systems for new construction renovation and retrofit projects.
Job Title: Residential Customer Service Representative
Job Summary:
The primary responsibilities of this position include: customer communication planning dispatching use of company software systems and other tasks as described in detail below. Ensure that all tasks assigned to you are organized performed safely and completed in a timely manner.
Essential Duties & Responsibilities:
Perform the following work and tasks for Betlem Residential (performed daily):
- Handle incoming customer phone calls and schedule accordingly
- Create call slips and work orders w/ all pertinent client information in COINS
- Each morning review all calls from the prior night/weekend discuss with the technician and managers and follow-up as needed.
- Provide follow up of work orders with customers as needed
- Provide support for service dispatch as needed including prioritizing scheduling and assigning work orders to technicians
- Provide support with billing of work orders as needed
- Give out purchase orders as needed
- Schedule sales appointments with customers and track sales appointments
- Open and close installation work orders and track required information while in progress.
- Complete the invoice / billing process on all installation work and provide support to service billing.
- Maintain all duties required with in the preventative maintenance program including: entering new customers in spread sheet sending out renewal information contacting customers and scheduling PM appointments keeping up with program changes recommend process improvements
- Warranty: file for maintain and organize all of our warranty needs including Parts and/or labor warranties per our vendors requirements
- Provide support to the service manager including assisting and organizing weekly time tickets for payroll and follow-up.
- Process financing / credit card information.
- Work with service technicians to schedule sales appointments as needed
- General office duties including filing and managing supplies as needed
General Duties and Responsibilities:
- Develop a detailed understanding of all of the residential service technicians skills.
- Follow-up on incomplete work to make sure it gets completed in a timely manner.
- Suggest methods of improvement to the service supervisor
- Have strong organizational skills
- Computer skills ability to learn new programs and use company software systems
- Be self-motivated and a team player
- Demonstrate a great work ethic
- Multi task
- Adhere to safety requirements in shop (i.e. safety glasses safety shoes hard hats etc.)
- Other responsibilities may be added to this job description as situation requires
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Compensation Range: $18.00/hour to $20.00/hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
