Administrative Assistant II - Hematology
Administrative Assistant II - Hematology
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction of the Administrative Manager the administrative staff functions as the overall resource for clinicians providing clerical and scheduling support and acts as the primary interface between the patient and the provider.Administrative staff maintains a hybrid work schedule (3 days on-site 2 days remote) Monday through Friday.
Qualifications
JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
- Performs administrative duties under minimal supervision at the highest proficiency level.
- Handles all aspects of patient appointment scheduling for Dana Farber Cancer Institute (DFCI) / Faulkner Hospital / BWH Hematology patients (i.e.: provider visits labs infusions imaging biopsies etc.).
- Serves as the primary Administrative Assistant responsible for the coordination of the Divisions E-Consult referrals which includes monitoring referral requests and scheduling appropriate appointments.
- Manages providers clinic schedules closures and rescheduling.
- Ensures lab tests are scheduled and ordered appropriately; coordinates the retrieval of tests results and acts as point-person for patient testing logistics.
- Submits and tracks prior authorizations.
- Answers and triages incoming telephone calls in a professional and courteous manner forwarding appropriate messages and making proper referrals.
- Drafts proofreads and sends out appointment reminder letters provider notes emails patient portal message and other written correspondence on behalf of providers; responds to routine requests for letters forms and other information from patients and referring providers.
- Follows HIPAA guidelines for the management of patient privacy and confidentiality.
- Performs routine office tasks such as telephone coverage filing sending and receiving faxes ordering office supplies sorting mail etc.
- Provides cross coverage as needed and performs other tasks as requested.
QUALIFICATIONS:
- Minimum 2 years of comparable level administrative support experience required.
- High school diploma or GED required Bachelors degree is preferred or equivalent work experience.
SKILLS / ABILITIES / COMPETENCIES REQUIRED:
- Excellent verbal and written skills to communicate effectively with physicians nurse practitioners administrators employees and patients.
- Excellent organizational skills to manage multiple tasks simultaneously set priorities and meet deadlines.
- Excellent analytical skills to independently problem-solve within hospital and group policies and procedures.
- Ability to work well under pressure and handle sensitive information and situations with poise and professionalism.
- Ability to interact well with others including patients physicians nurse practitioners and co-workers and other clinical staff.
- Experience with Microsoft Office suite (Outlook Word Excel PowerPoint) copier fax and printers.
Additional Job Details (if applicable)
Standing Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
