Claims Technician
Claims Technician
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Job Description
What part will you play If youre looking for a place where you can make a meaningful difference youve found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs. Join us and play your part in something special! The Claims Technician with moderate guidance is responsible for initiating directing and controlling the activity in support of case management and the claims process in accordance with the Markel Service Standards. The Claims Technician may be called upon to assist the Claims organization with other responsibilities as requested by management. Unless otherwise indicated all items included in the Outcome Statements are measured by Supervisors/Managers observations quantity of work completed external and internal feedback and Audits.
Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to:
Answering claims phone line and taking new reports in a compassionate and professional manner.
Setting up new claim submissions according to established line of business guidelines from folders for email online and fax submissions
Setting up new claims submissions in various claim systems
Routing documents and new losses accurately
Voiding and creating new files as needed
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Maintain understanding of departmental service standards guidelines processes and procedures.
Look for ways to improve efficiencies and minimize processing and workflow issues. Shares that information with team and management.
Work effectively in a team environment to include participation on projects and testing initiatives.
Display flexibility to support evolving department and business needs.
Requirements
Strong PC skills especially in Word Excel Outlook and paperless working environment
Ability to learn other software required for role
Strong skills in verbal and written communication analysis and problem solving organization and time management
Excellent customer service skills
Detail-oriented
Self-directed and highly productive with minimal supervision
Comfortable with high volume workloads multiple priorities and productivity standards
Experience working in a team-oriented collaborative environment
Strong desire for continuous improvement
High School diploma or equivalent is required some college is preferred
Insurance experience preferred
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position now or in the future.
Who we are:
Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.
Were all about people We win together We strive for better
We enjoy the everyday We think further
Whats in it for you:
In keeping with the values of the Markel Style we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees needs at all stages of life.
All full-time employees have the option to select from multiple health dental and vision insurance plan options and optional life disability and AD&D insurance.
We also offer a 401(k) with employer match contributions an Employee Stock Purchase Plan PTO corporate holidays and floating holidays parental leave.
Are you ready to play your part
Choose Apply Now to fill out our short application so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently the scammer will reach out to individuals who have posted their resume online. These job offers include convincing offer letters and frequently ask for confidential personal information. Therefore for your safety please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from email addresses.
We would also ask that you please report any job employment scams related to Markel to .
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information sickle cell trait or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy childbirth or related medical conditions; marital status civil union status domestic partnership status familial status or family responsibilities; military or veteran status including unfavorable discharge from military service; personal appearance height or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process please send an e-mail to the.
No agencies please.
Required Experience:
IC
Employment Type
Full-Time
