Banquet House attendant (Part time)

• Consistently offer professional friendly and engaging service
• Follow and exceed Accor and Fairmont standards
• Assist the leadership team and fellow colleagues in exceeding guest satisfaction
• Follow all directives instructed by the leadership team
• Set event rooms to the specifications of each Banquet Event Order and diagram 
• Make minor changes and adjustments to room set-ups with full communication to the Banquet manager to better service guests and attendees
• Work quickly yet safely when a room set-up must be changed in a minimum amount of time
• Carefully set maintain store and safeguard Banquet equipment
• Clean Banquet space and keep event areas and storerooms clean and organized at all times
• Make adjustments and changes in room set-ups on short notice
• Assist with Banquet equipment and supply inventories
• Assist guests with packages between loading dock and function areas

• Display an outgoing friendly and welcoming personality to guests attendees and colleagues at all times
• Use professional guest relations and communications skills
• Engage and genuinely interact with Meeting planners and guests during events while anticipating their needs
• Display a positive attitude toward teamwork
• Be pro-active by assisting co-workers
• Practice safe lifting and transporting techniques at all times
• Assist other colleagues in offering the highest level of service.
• Understand the processes of delivery and removal of all product and equipment.
• Use great care and respect in working with all Fairmont Breakers equipment and property
• Work harmoniously with other hotel departments
• Demonstrate pride in the Event department and Fairmont Breakers
• Follow all safety policies and procedures
• Report safety hazards immediately
• Display a congenial appearance and is well groomed at all times.
• Maintain regular and predictable attendance
• Other duties as assigned

Qualifications :

• Previous customer service experience preferred
• Previous experience of reading and interpreting Banquet Event Order preferred
• Previous experience in a fast-paced and active environment preferred
• Ability to lift carry and transport relatively heavy equipment
• Has a friendly positive attitude
• Stays calm under pressure with an ability to problem solve
• Good communicational skills
• Pro-active decision making to anticipate guest meeting planner and employee needs
• Highly responsible and reliable. Can work with minimal supervision
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Must be able to speak read write and understand the English language.

• Possess a strong sense of urgency
• Display a pleasant and cheerful disposition
• Maintain a high level of integrity
• Show eagerness and capacity to learn
• Able to work flexible hours mornings evenings week days weekends and holidays

Additional Information :

What is in it for you:

• Hourly Rate: USD $25 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Remote Work :

No

Employment Type :

Part-time