Customer Service-Transcon
Customer Service-Transcon
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Major Duties and Responsibilities:
Operations:
- Mastering our customers standard operating procedures (SOP).
- Understand department process flow and look for best practices to improve operational efficiency and productivity.
- Collaborating with management
- Monitoring shipments in transit (Outbound Workflow etc.) daily to ensure the following:
- Data integrity for events and references (APR APT/XDD RDL SHI SHR etc.) are updated properly.
- Customers shipments are delivering per KPIs RDLs and SOPs
- Exceptions are managed and resolved immediately.
- Communicate effectively and timely with customers Expeditors offices worldwide and co-workers through high volume of email phone instant message and in person.
- Status Reports sent out daily to customers.
- Delays are notated with reasons for the delay.
- Status Reports sent out daily to customers.
- Escalation of problems to Management when necessary.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Always meet compliance to regulations internal and external in accordance with government regulations.
Culture:
- Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
- Attend branch meetings and accumulate the required number of training hours.
Qualifications :
- Knowledge of the Chicagoland area.
- Six months to one-year related experience in Domestic operations.
- Operations/Industry Knowledge preferred
- Excellent oral and written communication skills
- A proven history of providing exceptional customer service at all levels
- Excellent organizational skills time management skills in addition to a professional attitude
- Great attitude and background based on compliments from customers and coworkers
- Strong MS Office skills including Excel PowerPoint and OneNote
- The position pays $20.00-$28.00 per hour based on experience and education
Additional Information :
Additional Information
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long-Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Up to 26 work from home days annually
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
