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Service Manager / Field Service Supervisor / Service Department Lead will oversee the daily operations of a regional service department managing technicians and driving performance across service delivery safety and customer satisfaction.
Service Manager / Field Service Supervisor / Service Department Lead will ensure team alignment with SOPs provide mentorship and play a key role in developing long-term customer relationships through service agreements.
An ideal Service Manager / Field Service Supervisor / Service Department Lead will bring deep expertise in boiler/burner service and a proven track record in team leadership and operational execution.
Package & Location:
$70000 - $100000
Full-time schedule: Monday to Friday 7:30 AM 4:00 PM
Locations: Tampa FL Orlando FL Jacksonville FL & Thomasville GA
Service Manager / Field Service Supervisor / Service Department Lead responsibilities:
Manage daily operations and personnel within the service department coaching and mentoring team members
Conduct Quarterly Conversations and performance reviews in line with TTI SOPs
Deliver high-quality service while upholding company values and customer satisfaction standards
Oversee scheduling job planning resource allocation and field team coordination
Build and maintain customer relationships focusing on equipment longevity and maintenance agreements
Promote preventative maintenance contracts and support revenue growth through service initiatives
Support service technician growth through training and development paths
Service Manager / Field Service Supervisor / Service Department Lead requirements:
High School Diploma or equivalent (post-secondary education a plus)
Minimum 10 years of service/maintenance experience with fuel-fired boiler and burner equipment
At least 5 years in a supervisory or management role
Strong skills in communication leadership project scheduling conflict resolution and safety management
Preferred experience with: PLCs hydronic/steam systems burner management systems and gas-oil burner equipment
Required Experience:
Manager
Full-Time