Leakage Find and Fix Co-ordinator

Leakage Find and Fix Co-ordinator (37 hours per week Permanent)

Location: Contractual base in Pearl House Peterborough with hybrid working opportunities

Salary: 25733 - 32165 plus a discretionary bonus potential of up to 8% of annual salary

Job Level: D

Reporting to: Business Development Manager (WES)

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the non-household water market. Were dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021 reclaim the title in 2023. Most recently we celebrate the win againin 2025 where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society.

The culture at Wave is like nowhere else. Were committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHATS IN IT FOR YOU

Wealth

• Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Years Eve
• The option to buy holidays
• 1 day paid volunteering

Wellbeing

• Hybrid/Flexible working
• Healthcare cashback and treatment scheme
• Cycle to work scheme
• Annual conference and Christmas party
• 24/7 Employee Assistance Programme
• Free flu shots

Family Friendly

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

Waves Water Efficiency Services team is tasked with delivering a range of value adding and ancillary services to help Waves business customers reduce their water consumption and play their part to address water scarcity and adapt to climate change.

We have a rare opportunity to join this small but industry leading team within Wave as a Leakage Find and Fix Co-ordinator. Youll play a pivotal role in the delivery of our nationwide Leakage Find and Fix (LFAF) service Waves customers helping them eliminate water waste through the detection and repair of customer side leaks. The service is one of our premier Active Water Management services and is critical to the current and future success of the Water Efficiency Services team (no pressure!).

Were looking for a customer focused self-starter with a passion for the delivering tangible benefits for the environment and end customers and a willingness to learn and develop. Wave and the Water Efficiency Services team are all about succeeding together so if you thrive being part of a tight knit supportive team then this is the role for you.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE

• Prospecting and effectively qualifying new LFAF leads including outbound dialling and remotely instructing customers on how to undertake a leak and flow test to confirm the presence of supply pipe/customer side leakage (dont worry we can teach you)
• Writing and issuing sales proposals from templates
• Completing pre site checks and reviewing risk assessments and method statements (RAMs)
• Liaising between end customers and partner contractors
• Writing and issuing final reports on LFAF works including the pricing and proposal of further works
• Ensuring water and cost savings are accurately captured within Waves CRM and shared with end customers

WHAT DO WE NEED FROM YOU

Skills/ Experience

• Excellent written and verbal communication skills comfort and experience in talking to a wide range of audiences over telephone and email communication
• Ability to build rapport with customers and stakeholders via remote communication (phone/email)
• Attention to detail
• Ability to work under pressure and to tight deadlines
• Passion for delivering excellent service and ensuring high levels of customer service
• Extensive business to business customer service delivery
• Expertise in the effective management of third parties (contractors)
• Understanding of safety systems of work and their criticality (RAMs)
• Fully IT literate and competent in the use of MS Office products specifically Outlook Word Excel and PowerPoint
• 5 GCSEs (Grade C or above) or equivalent including Maths

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people we would love to hear from you.

BE YOURSELF OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause neurodiversity or any other reason please do let us know by contacting .

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 25 July 2025

Interviews are planned from 04 August 2025

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