Online Call center Representative
Online Call center Representative
Posted on :
12-07-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Answer incoming calls from customers and provide them with accurate information about our services
- Make outbound calls to potential customers to promote our services and generate sales
- Address and resolve customer complaints and concerns in a timely and professional manner
- Maintain a high level of customer satisfaction by providing exceptional service and building strong relationships with customers
- Keep detailed records of all customer interactions and transactions
- Collaborate with other team members to ensure a smooth and efficient operation of the call center
- Meet and exceed individual and team performance goals and targets
- Continuously update knowledge of company services and policies to effectively assist customers
- Adhere to all company policies and procedures including data protection and confidentiality protocols
Qualifications:
- High school diploma or equivalent; college degree is a plus
- - 1-2 years of experience in a customer service or call center role
- Excellent communication skills both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and CRM software
- Ability to work flexible hours including weekends and holidays
- Bilingual in English and Spanish is a plus
Benefits:
- Competitive salary
- Comprehensive health dental and vision insurance
- Paid time off and holidays
- Opportunities for career advancement and professional development
- Fun and supportive work environment
- Competitive salary
- 401k
- Comprehensive health dental and vision insurance
- Paid time off and holidays
- Opportunities for career advancement and professional development
- - Fun and supportive work environment
Employment Type
Full Time
Key Skills
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