Operations Coordinator - Plumbing Services
Operations Coordinator - Plumbing Services
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Job Description
Modern Niagara helps building owners managers and general contractors meet the mechanical electrical integrated building technology and building services needs of their buildings across Vancouver Calgary Edmonton Toronto Southwestern Ontario Kingston and Ottawa. We also develop custom turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canadas infrastructure and on the communities where we live learn work and heal.
WE BUILD FOR LIFE.
We value passion initiative determination professionalism and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and as a result our award-winning safety culture has a record thats well above industry standards.
At Modern Niagara you will work alongside values-driven safety-conscious and high-impact teams in a fast-paced innovative and collaborative environment. Here your knowledge skills and excellent service will help ensure that the buildings that make up Canadas infrastructure fulfill the needs they were set out to meet.
Modern Niagara is one of Canadas Best Managed Companies and is a recipient of SMACNAs Safety Excellence Award Program (SSEAP) Canada and the Canadian Occupational Safety (COS) Magazines Gold Winner for Canadas Safest Employers Award in the Building and Construction category and Excellence Winner for Canadas Best Health Safety Culture Award as well as Canadas Best Health Safety Leader Award.
We are currently seeking anOperations Coordinator to join ourVaughan team based in our Toronto office.
Modern Niagara is seeking a highly organized and detail-oriented Operations Coordinator to support our growing Plumbing Service Division. This role is critical to maintaining the smooth execution of administrative financial and safety-related processes that enable our field and office teams to perform at their best. If youre proactive tech-savvy and passionate about the construction industry we want to hear from you.
DUTIES AND RESPONSIBILITIES:
Field & Scheduling Support
- Assist with scheduling and dispatching of plumbers supporting the assignment of quoted work to ensure timely job execution.
- Respond to plumber inquiries (e.g. printing drawings opening work orders handling POs FieldPoint support).
- Prepare and submit JHAs activity permits Avetta/ISN submissions and documentation for clients.
- Work with municipal contacts to manage backflow licenses and ensure reports and repairs are completed/submitted within required timelines.
- Create and maintain an online database for all client backflow prevention documentation.
Customer Service & Communication
- Handle customer inquiries disputes and complaints providing timely professional resolutions.
- Maintain and grow customer relationships by responding to questions about invoicing scheduling and billing.
- Act as the first point of contact for new clients ensuring AR setup is complete before job start.
Financial Administration
- Collaborate with billing and accounts to clean up problematic invoices and disputes.
- Work closely with account managers and project leads to confirm project billing timelines and accuracy of job costing.
- Monitor T&M and quoted job WIP ensuring all work orders are closed and invoiced in a timely manner.
- Respond to clients regarding overdue PMs and provide updates on scheduling.
Documentation & Compliance
- Maintain and update Form 1000s licensing safety training and equipment calibration logs for plumbers and plumbing equipment.
- Coordinate distribution of Toolbox Talks and other safety documents to field staff.
- Oversee uniform/swag ordering employee onboarding and customer-specific documentation setup.
Contract & Project Coordination
- Manage contract assignments documentation requirements and large project tracking.
- Participate in bi-weekly reviews with internal stakeholders (service and account managers) to review open projects and work orders.
Technology & Reporting
- Utilize FieldPoint and Power BI to manage and report on operational metrics work orders project progress and financial KPIs.
- Generate and interpret KIP financial reports to support divisional performance monitoring and billing alignment.
QUALIFICATIONS AND EXPERIENCE:
- 3 years of experience in an operation administrative or project coordination roleideally in the plumbing or mechanical contracting industry.
- Familiar with FieldPoint Power BI ISN Avetta and general construction documentation.
- Strong working knowledge of WIP (work in progress) management service billing cycles and safety compliance.
- Excellent written and verbal communication skills.
- Detail-oriented organized and self-driven with the ability to prioritize and multitask.
- Professional customer-first approach to internal and external relationships.
We thank all applicants for their interest however only those selected for an interview will be contacted.
At Modern Niagara we recognize the value of fostering a diverse equitable and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women Indigenous Black racialized 2SLGBTQIA people with disabilities and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities experience equitable outcomes and can thrive and reach their full potential.
We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process please advise us so that suitable accommodations can be made. We can be reached at .
Required Experience:
IC
Employment Type
Full-Time
