Community Case Manager
Community Case Manager
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Salary Not Disclosed
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Job Description
Job Details
Job Posting Date(s)
Description
The Lincoln Center for Family and Youth
1100 Adams Avenue First floor Audubon PA 19403
JOB DESCRIPTION
Title: Case Manager
FLSA: Exempt
Reports To: Project Coordinator
Summary: Supports individuals experiencing homelessness while embedded at Philly House a
homeless shelter in Philadelphia. Provides case management services connecting
clients with essential resources and developing individualized service plans to
support stability and self-sufficiency. Works collaboratively with shelter staff social
service agencies and community organizations to ensure clients receive
comprehensive support. Possesses skills related to problem solving planning
supervising organizing and scheduling. Ability to handle highly sensitive personnel
matters in a timely and professional manner.
Responsibilities:
Implements the Brief Strengths-Based Case Management (BSCM) for
Substance Abuse model to assist clients with substance use challenges.
Conducts intake assessments to evaluate clients strengths substance use
history and recovery goals.
Develops and implements individualized service plans emphasizing clients
strengths recovery pathways and long-term stability.
Provides structured case management sessions following the BSCM model
ensuring a client-centered and strengths-based approach.
Assists clients in identifying and accessing substance use treatment housing
employment and other essential resources.
Utilizes motivational interviewing and solution-focused techniques to support
clients in achieving self-sufficiency.
Establishes strong working relationships with community partners treatment
providers and support networks to enhance client outcomes.
Monitors and documents client progress ensuring accurate and timely
records in accordance with BSCM guidelines.
Participates in Philly House staff meetings training sessions and professional
development opportunities.
Education and
Experience:
Bachelors degree in Social Work Human Services Psychology or a related
field required; Masters degree preferred.
Minimum of 2 years of case management or social services experience
preferably working with individuals experiencing homelessness.
Knowledge of housing assistance programs mental health services and
community resources in Philadelphia.
Strong interpersonal and communication skills and ability to build trust and
rapport with clients.
Experience in crisis intervention and conflict resolution.
Comfortable working with individuals in crisis and addressing challenging
situations with empathy and professionalism.
Ability to work independently and as part of a team in a fast-paced
environment.
Proficiency in Microsoft Office and case management software.
Bilingual (Spanish/English) preferred but not required.
Work Environment:
On-site at Philly House engaging directly with clients in a shelter environment.
Occasional travel may be required to accompany clients to appointments or attend community
meetings.
May involve evening or weekend hours based on client needs.
Required Experience:
Manager
Employment Type
Unclear
