Senior Compliance Business Oversight Manager

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Why Work with Us

At TD Bank US Compliance were on a mission to build a more resilient and scalable compliance risk management function. As part of our team youll play a key role in reshaping compliance structures and processes driving innovation at every level. Here each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program its about creating a culture of compliance that will cascade throughout the organization.

The Senior Compliance Business Manager will serve as a key member of the second line of defense providing risk-based oversight guidance and monitoring across multiple consumer lending and servicing business lines including Mortgage Servicing (performing only) the Fair Credit Reporting Act (FCRA) Center of Excellence (COE) Auto Servicing and Originations and Unsecured Personal Lending.

This position plays a critical role in ensuring adherence to regulatory requirements such as the Fair Credit Reporting Act (FCRA/Reg V) including dispute handling and monitoring resolution of consent order obligations. The individual will lead and coordinate compliance-related initiatives manage regulatory exams and collaborate cross-functionally to support business partners. Strong communication and reporting capabilities along with subject matter expertise in consumer lending regulations are essential.

The above details are specific to the role which is outlined in the general job profile below.

Please review the desired Skills and Experience section below in as you consider this opportunity.

Job Profile Summary:

The Senior Compliance Business Oversight Manager provides advice support and objective guidance to assigned portfolio business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Banks risk philosophy and strategic direction.

Depth & Scope:

• Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas
• Senior specialist providing advisory services to executives business segment leaders and governs the requirements for own work
• Integrates knowledge of the enterprise functions or business segments overarching strategy in leading program design policy formulation or operating standards within one or more areas of expertise
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product technical functional or operations improvements
• Serves as a source of expert advice to senior management in field of specialty
• Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties
• Solves unique and ambiguous problems with broad impact; typically oversees standards controls and operating methods that have significant financial and operational impact within the context of their own field
• Requires innovative thinking to develop new solutions
• Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment
• Works within general policies and industry guidelines
• Engages stakeholders to take action; serves as a source of expert advice influences change; frames information in a broader organizational context
• Provides leadership guidance makes recommendations and collaborates with business to facilitate that solutions meet the business needs on a complex project or program
• Identifies and leads problem resolution for project/program complex requirements related issues at all levels

Education & Experience:

• Undergraduate degree or equivalent work experience
• 10 years of experience

Desired Skills & Experience:

• Strong understanding of consumer protection regulations including Reg Z Reg X FDPA and SCRA.
• Credit reporting and disputes experience; Reg V/ FCRA
• Demonstrated knowledge and experience with mortgage servicing and auto lending originations or servicing
• Excellent verbal and written communication skills including executive-level reporting and presentation development.
• Proficiency in Microsoft PowerPoint and basic Excel
• Experience in compliance project work and cross-functional initiatives.
• Independent thinker with sound judgment and the ability to challenge effectively.
• CRCM a plus.

Customer Accountabilities:

• Proactively advises the business of new and changed Compliance regulatory and/or policy changes
• Formulates relevant and meaningful data analysis leveraging advanced modeling and analytics and leads on the interpretation of complex business issues generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues
• Contributes to the development and implementation of Compliance programs
• Guides partner through the development implementation oversight and management of effective Compliance Programs
• Prepares summaries presentations briefing notes and any other required documentation to effectively report on the status of Compliance
• Represents Compliance on internal or external committees relating to designated business activities as required
• Delivers relevant subject matter expertise and Compliance advice to business management
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions makes recommendations assesses the effectiveness of programs/policies/practices
• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis
• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate

Shareholder Accountabilities:

• Actively assists in developing and overseeing implementation of business line policies and Compliance Team procedures
• Oversees respective programs/policies/practices are well managed meet business needs comply with internal and external requirements and align with business priorities
• Consistently exercises discretion in managing correspondence information and all matters of confidentiality; escalates issues where appropriate
• Partners with the governance & assurance function to develop annual awareness training
• Conducts enterprise wide annual risk assessment for all TD businesses
• Protects the interests of the organization identifies and manages risks and promotes the prompt and thorough resolution of escalated non-standard high risk issues
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Actively manages relationships within and across various business lines corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and promotes timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business
• Keeps current on emerging trends/developments and grows knowledge of the business related tools and techniques
• Participates in personal performance management and development activities including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices
• Leads motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.