Senior Community Manager - Multifamily
Senior Community Manager - Multifamily
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1 Vacancy
Job Description
Overview
When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As the Senior Community Manager - Multifamily with Hines you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities achieving established budgeted financial and operational goals and ensuring that the operation of the property complies with Hiness policies and procedures. Responsibilities include but are not limited to:
Provides leadership and support to team members ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative team work mindset
Provides input into the development of budgets for the property by analyzing and evaluating financial statements reviewing current and projected marketing information and accessing operational reports that establish historic and predict performance patterns
Meets targeted revenues by setting rent rates ensuring rent and fees are collected and posted in a timely manner making financial bank deposits and preparing and reviewing monthly financial status reports
Approves invoices from vendors contractors and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
Oversees the lease enforcement process by approving prospective resident applications renewal leases conducts periodic apartment inspections follows proper notice requirements evicts residents and collects late fees and other charges as allowable and stated in the terms of the lease
Promotes resident satisfaction and retention by responding to complaints questions and requests in a timely manner and taking appropriate action to resolve and address service issues
Ensures the propertys maintenance team members comply with the Hiness standards with respect to responding and completing resident service requests
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property grounds buildings and amenities meet established standards for safety cleanliness and general appearance and appeal
Assists in managing the client/owner relationship by meeting with the owners conducting property tours providing updates and information about the propertys performance and responding to owner requests as needed
Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns issues questions and requests
Provides leadership to the team by interviewing hiring and training team members and by managing their performance in accordance with Company policies values and business practices
Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals
Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion
Qualifications
Minimum Requirements include:
- High school diploma or equivalent from accredited institution; college degree is a plus
Five or more years experience as a residential community/property manager
Experience managing 400 units single or combined sites strongly preferred
Experience with more complex and/or mixed-use properties a plus
Experience with property management software preferred; Entrata experience a plus
Proficiency in Microsoft Office and property management software in order to complete required reports
Proficiency with Entrata a plus
Strong customer service orientation
Excellent verbal and written communication skills
Work indoors approximately 95% of the time and outdoors 5% of the time
Use olfactory auditory and visual senses to inspect building and detect emergency alarms
On occasion perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
Ability to lift up to 25lbs
Though occurrences are rare be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
Transfer properties and work overtime as business needs deem appropriate
Ability to work a flexible schedule including weekends and holidays
Closing
At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.
Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
Required Experience:
Senior IC
Employment Type
Unclear
