Service Engineer
Service Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
KSB is a leading supplier of pumps valves and related service. Our reliable high-efficiency products are used in applications wherever fluids need to be transported or shut off covering everything from building servicesindustry and water transport to waste water treatment power plant processes and mining. Founded in 1871 in Frankenthal Germany the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe more than 190 service centres and around 3500 service specialists are on hand to provide local inspection servicing maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSBs research and development activities forms the basis for the companys success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB we recognise that it is people who actually make the difference the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
Service Engineer
KSB SupremeServ by KSB GIW Inc.
Department: Service
Reports to: Director of Service
Location: Southeast region USA
Shift: 1st
FLSA Status: Salary Exempt
OVERVIEW:
The Service Engineer oversees all processes and procedures related to the maintenance and servicing of slurry and non-slurry pumps as well as other types of rotating equipment including field service operations. This role requires practical technical and mechanical expertise along with strong communication skills to collaborate effectively with internal teams and directly engage with customers.
RESPONSIBILITIES:
- Oversee technical engineering evaluations design processes and provide technical support for repair needs.
- Ensure quality assurance and offer leadership and decision-making support for the servicing and repair of slurry and non-slurry pumps as well as other rotating equipment.
- Develop and implement innovative repair solutions for products.
- Establish and maintain engineering guidelines for repairs and services ensuring compliance with industry standards.
- Collaborate with GIW and KSB research and development teams to create new designs metallurgical improvements and work scopes for repairs.
- Document manage and control engineering change processes within GIWs service organization.
- Conduct root cause failure analysis investigations interact with customers and generate detailed reports.
- Provide technical support and work closely with GIWs service center and other internal departments to ensure efficient and productive service operations.
- Apply mechanical engineering principles to customer projects and product repairs.
- Travel regionally to support internal operations and deliver customer service
QUALIFICATIONS:
Education:
Bachelors of science degree in Mechanical Engineering expected; a Masters degree is a plus.
Experience:
- At least 10 years of experience with machinery mechanical equipment and rotating equipment projects.
- Proficiency in rotating equipment design repair practices and root cause analysis tools and techniques.
- Experience managing repair projects for rotating machinery.
- Proven ability to thrive in a customer-focused aftermarket service environment.
- Demonstrated success in developing services for engineered products and meeting aftermarket service goals
- Strong leadership capabilities with a track record of achieving business objectives.
- Exceptional computer oral and written communication skills
- Experience adhering to and managing departmental budgets
Additional Requirements:
Travel: Regional travel required
Technical Skills: Expertise in mechanical equipment
Physical Requirements: Ability to perform tasks as necessary
KSB SupremeServ by KSB GIW Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. KSB SupremeServ by KSB GIW Inc. makes hiring decisions based solely on qualifications merit and business needs at the time.
KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. KSB makes hiring decisions based solely on qualifications merit and business needs at the time.
We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return we offer fair framework conditions for collective wages and pensions flexible working time models individual training opportunities and the best career prospects.
Employment Type
Full-Time
