Field Service Engineer
Field Service Engineer
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1 Vacancy
Job Description
KSB is a leading supplier of pumps valves and related service. Our reliable high-efficiency products are used in applications wherever fluids need to be transported or shut off covering everything from building servicesindustry and water transport to waste water treatment power plant processes and mining. Founded in 1871 in Frankenthal Germany the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe more than 190 service centres and around 3500 service specialists are on hand to provide local inspection servicing maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSBs research and development activities forms the basis for the companys success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB we recognise that it is people who actually make the difference the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
Field Service Engineer
KSB SupremeServ by KSB GIW Inc.
Department: Service
Reports to: Operations Manager
Location: US Southeast Region
Shift: 1st
FLSA Status: Exempt
OVERVIEW:
As a Field Service Engineer at KSB you will be the technical lead on mission-critical projects responsible for installation commissioning routine maintenance diagnostics overhaul and repair of KSB pumps and valves. Youll engage directly with customers serving as the companys technical ambassador in the field providing training troubleshooting and ensuring peak equipment performance.
Your primary focus will be on supporting our Energy & Industry Pump customers. You will also contribute to projects in Mining consisting of both slurry and non-slurry products. Success in this role requires hands-on mechanical expertise exceptional communication skills and a proactive customer-centric mindset
RESPONSIBILITIES:
- Technical Leadership:Supervise and guide the installation start-up inspection and maintenance of centrifugal pumps and related systems at customer sites.
- Customer Engagement:Act as the technical liaison cultivating trusted relationships with client personnel interpreting contract requirements addressing concerns and providing exemplary service.
- Troubleshooting & Problem-solving:Identify potential issues recommend solutions and implement corrective actions quickly and efficiently.
- Documentation & Reporting:Prepare detailed technical reports following each assignment summarizing activities findings solutions and recommendations.
- Training & Development:Deliver engaging hands-on training and presentations on installation operation maintenance and repair procedures ensuring customer competence and confidence in KSB technologies.
- Compliance:Adhere to all company policies regarding travel expenses and asset management; ensure all administrative tasks (e.g. time and expense reporting) are completed accurately and on time.
- Continuous Improvement:Participate in ongoing training and stay abreast of the latest industry advancements and best practices.
QUALIFICATIONS:
- Consultation and supervision skills for complex field installations and repairs (centrifugal pumps preferred)
- Outstanding organizational and time management abilities; able to prioritize tasks for optimal workflow
- Clear and effective written and verbal communication skills for individual and group settings
- Strong technical reading comprehension especially with English technical documentation diagrams and schematics
- Creative and analytical problem-solving mindset; able to anticipate and resolve issues efficiently
- High level of social perceptiveness and emotional intelligence when working with diverse customer groups
- Ability to apply general mechanical principles to specific real-world scenarios (deductive reasoning)
- Familiarity with metric (ISO) units engineering tolerances and mechanical drawing interpretation
- Willingness and ability to travel extensively often on short notice for domestic and international assignments
Education and Experience:
- Bachelors degree in engineering or a minimum of 5 years hands-on experience in rotating equipment (installation repair maintenance or commissioning; centrifugal pumps preferred)
- Proficiency with Microsoft Office suite (Word Excel PowerPoint)
Join our team and become a technical leader in an organization recognized for innovation service excellence and global impact.
Apply today to launch your career with KSB!
KSB SupremeSERV by KSB GIW Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. KSB SupremeServ by KSB GIW Inc. makes hiring decisions based solely on qualifications merit and business needs at the time.
KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. KSB makes hiring decisions based solely on qualifications merit and business needs at the time.
We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their return we offer fair framework conditions for collective wages and pensions flexible working time models individual training opportunities and the best career prospects.
Employment Type
Full-Time
