AC&L CARE Operations Specialist

Do you want to be part of a collaborative Agent Contracting & Licensing (AC&L) team Are you self-motivated able to multi-task across several responsibilities and possess high quality interpersonal skills to effectively communicate with the field and business partners Do you lead with a growth mindset Do you challenge the status quo and take incentive to tackle new problems Is a culture where People Count We Do the Right Thing and We Hold Ourselves to Very High Standards important to you Are you skilled in a consumer-centric mindset If so then you may be a great fit for this CARE Specialist position accountable for delivering exceptional consumer experiences through the work that we do.

CARE expresses the emotion we want to generate and its also an acronym for Communicate Advocate Respond and Empower the actions needed to show CARE.As a member of our CARE Team you are a part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience. As a CARE Specialist youre highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work keep consumers informed during every step of handling their request demonstrate genuine care and actively engage with consumers to create meaningful and unexpected experiences.

Guardian is seeking an Operational Specialist to onboard new producers and ensure our distributors have the appropriate credentials to sell Guardian products.

You are

• A focused individual who is detailed oriented consumer centric and can develop relationships with our field partners and across the organization.

• Motivated and inspired to do whatever it takes to positively impact our field partners.

• Comfortable communicating with producers General Agents and agency staff via various ways (e.g. email & phone).

• Action-oriented with a strong desire and ability to learn and move quickly.

• Inquisitive to ask questions to fully learn and comprehend your work.

• Careful to use procedures and focused on the details to ensure your work is accurate.

• Thoughtful and accountable to commitments and deadlines.

• Confident and able to utilize resources and use logic to solve problems quickly.

• Comfortable challenging status quo and offering new ideas and solutions.

• Proactive communicator who can give and receive positive constructive candid feedback.

• Highly focused on your own development and success willing to accept stretch assignments and create meaningful development and career plans based on your skill development needs.

You will

• Be responsible for supporting producer contracting licensing appointment and FINRA registrations for the enterprise. Below are some of the tasks you will be asked to complete:

• Analyze onboarding applications for accuracy and completeness.

• Partner with Guardian General Agencies to onboard producers educate and train staff on processes and support the maintenance of their producers credentials.

• Communicate approvals and /or requirements to all requestors.

• Update all internal systems with accurate and timely information.

• Adhere to compliance requirements by state and regulatory bodies.

• Research state credentials and requirements as necessary

• Reconcile producer appointment data with states.

• Be the face of Guardian to our customers and end-users with a professional positive attitude.

• Contribute to AC&Ls #800 by assisting our field partners with their licensing contracting and registration questions.

• Develop comprehensive knowledge of Guardians products and services.

• Collaborate with your team as necessary to assure that we are providing world class service to our customers.

• Contribute to achieve team goals.

You have

• Bachelors Degree or 1- 2 years experience preferred in insurance industry or high-touch customer service environment.

• Knowledge of insurance products and/or financial services preferred.

• Strong organizational skills and attention to detail.

• Experience and a desire to be empowered problem solver and decision maker.

• Strong collaboration with colleagues.

• Exceptional and proactive communication skills and are confident to present ideas.

• Excellent organizational skills and attention to detail across a variety of assignments.

• Comfortable learning and using proprietary computer applications.

• Ability to use discretion and make decisions independently.