BWPO Practice Assistant II
BWPO Practice Assistant II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Brigham and Womens Hospital is dedicated to:serving the needs of our local and global community
providing the highest quality health care to patients and their families expanding the boundaries of medicine through research
educating the next generation of healthcare professional Brigham and Womens Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Womens Hospital. Your work will be distinguished. By the delivery of high-quality and safe patient care respect and dignity in all interactions with patients families and colleagues and by customer service excellence. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People: Focus on serving the community through collaboration and respect Self-Management: Accountability professionalism and commitment to growth and development Organization: A commitment to quality service and exceptional performance Meeting these expectations is key to the success of your department and the organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Function as a super user for scheduling registration and billing systems. Provide training and assistance to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling) at the highest competency level. Utilize knowledge of HMOs managed care and other third-party insurers and troubleshoot insurance issues as appropriate. Assist with training and orienting staff as needed. Provide cross-coverage as needed. Assist with special projects as directed. Follow HIPAA guidelines for the management of patient privacy and confidentiality. Other duties as assigned.
Qualifications
Qualifications Level of education required:
- Minimum of a high school diploma or GED. Work experience required: A minimum one year of applicable work experience is required. Some additional training in office systems or other post-high school education is preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Technical skills required:
- Knowledge of practice operations and standards. Understanding of procedures including filing copying scanning printing and faxing.
- Phone skills: Ability to use phone system (answer and screen calls put on hold) manage more complex calls and give more detailed information.
- Verbal skills: Ability to interpret information as appropriate answer more complex questions most professionally and communicate in a professional courteous clear and concise manner.
- Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively follow established protocols and work within systems.
- Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail memo or interoffice note) and to take complete and accurate messages.
- System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at the highest competency level. Understanding of the appropriate use and importance of related forms. Intermediate understanding and use of medical terminology. Intermediate comprehension of insurance types and referral process. Intermediate comprehension of registration and fiscal information. Knowledgeable and compliant with all hospital State and Federal requirements (where applicable to job performance) including policy and procedures with The Joint Commission and HIPAA.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
