Supervisor - Imaging Operations

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

About the Role

As a Supervisor Business Process Operations (M1) at Iron Mountain you will be responsible for managing large-scale customer accounts and complex digitization operations across both customer sites and IMI facilities. You will supervise a team oversee their Key Result Areas (KRAs) and collaborate closely with ground staff to ensure project execution aligns with defined SOPs.

This role acts as a critical link between Key Account Managers and the Ground Delivery Team to ensure high-quality deliverables within committed timelines. You will also support vertical leads in achieving monthly quarterly and annual targets and budgets.

You should have a strong grasp of automation opportunities emerging technologies and productivity enhancement through time and motion studies with a focus on minimizing manual intervention.

Key Responsibilities

• Should have handled a team of 120-150 H/C & at least 5-6 Team leaders reporting.

• Banking/Insurance/BPO/Back Office experience preferred.

• Prior experience of handling Digital solutions projects

• Conduct Daily/Weekly reviews with Team Leaders and monitor process level performances on daily basis.

• Develop implement and review operational policies and procedures.

• To ensure planned leaves and enough back-ups created for seamless business delivery.

• To ensure on-going training & cross training projects for Staff process upgrades and deputing them for product related trainings.

• To ensure the motivation levels of the Staff is always kept high

• Work force Planning Scheduling Attrition management absence management etc.

• Conduct associate level Interviews and ensure required staff available as per business needs.

• Establish a high standard for productivity quality and customer service as well as define user guidelines

• Build a strong client relationship.

• Help promote a company culture that encourages top performance and high morale.

• Client & Vendor Billing and other financial tasks completion as per defined process.

• Process Maps SOP creation Identifying process improvement opportunities

• Manage and improve center performance through performance monitoring problem resolution system audits and quality assurance measures.

• Should have sound Technical knowledge of systems and softwares for identifying problems and work with IT for solution

• Maintain consistent professional improvement through workshops training session and active participation in team projects & events.

• Experience in contributing to AOP GP optimization project costing

Skills Qualification & Experience

• Bachelors Degree Must MBA preferred.

• Strong MS-Excel & Power Point Presentation Skills Google Sheets Docs and MIS reporting with Google Data Studio will be an added advantage.

• Customer Focus Excellent Verbal Communication & Presentation skills Process

• Improvement Problem Solving People Skills Teamwork People Management Managing Processes Emphasizing Excellence.

• Overall 8-14 years of professional experience with 4 years of managerial experience

• Ready for Relocation as per Business requirements

• Ready to travel to different sites/locations as per Business requirement

• Ready for extended working hours Six days working and working on Week offs as per business requirement.