Business Analyst - Customer Solutions
Business Analyst - Customer Solutions
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Job Description
About EveryPay
At EveryPay we are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece empowering Marketplaces and Merchants to thrive.
We are a team of enthusiastic young people driven by our values to Empower Customers work as a Team Together Manage Risk and Get Stuff Done.
We are proud to have built the payments layer connecting most Greek Marketplaces and Merchants with world-class schemes like Visa and MasterCard. We service most Greek Marketplaces including Greeces largest and most successful marketplace: Skroutz. Our systems connect to thousands of banks in Greece and abroad. Our tech processes tens of thousands of transactions every day thats billions worth of e-commerce. If you have bought something online in Greece chances are you have already used our payments product.
EveryPay is fully owned by the Skroutz Group of companies and is both a Tech Company and a Regulated Financial Services Institution. Therefore you will be exposed to the world of the Tech Payments Sector and that of Financial Services.
The role
As a Business Analyst Customer Solutions youll be responsible for understanding and improving how our users interact with EveryPays products and services. You will map analyze and optimize customer journeysensuring our onboarding KYC merchant dashboards and support processes are frictionless and intuitive. Your work will help drive customer-centric innovation while aligning with business priorities and regulatory standards.
What you will be doing:
Customer Journey Analysis & Optimization
- Ensure products deliver seamless secure and user-friendly experiences
- Map and document end-to-end customer journeys across key touchpoints (e.g. onboarding KYC dashboard usage support)
- Identify pain points bottlenecks and areas for enhancement through data analysis and stakeholder interviews
- Recommend improvements based on usability studies feedback and performance metrics
Requirements Gathering & Functional Analysis
- Work closely with stakeholders from Product Engineering Compliance and Operations to gather and define business requirements for customer-facing features
- Translate high-level business goals into detailed functional specifications and user stories
Data-Driven Decision Making
- Monitor product performance metrics and suggest improvements
- Use customer feedback behavioral data and analytics tools to monitor product usage and customer satisfaction
- Define KPIs and track the performance of key customer experience initiatives
- Present insights and reports to senior stakeholders supporting prioritization and strategic planning
Collaboration & Continuous Improvement
- Partner with key stakeholders to shape roadmap decisions based on journey insights
- Facilitate workshops or co-design sessions with internal teams to improve user experiences
- Ensure journey changes align with EMI regulations risk protocols and data privacy standards
What you will need to succeed:
- A Bachelors degree in Computer Science or a related field; a Masters degree or MBA is considered a plus
- A proven track record of at least 5 years in business analysis or product management in a fintech payments or banking environment
- Experience with the payment ecosystem specifically KYC and customer-facing products
- Familiarity with EMIs and the regulatory environment for financial products
- Proficiency in using product management tools (e.g. Jira Trello)
- Fluency in English
- Strong time management skills
- Good communication skills and the ability to effectively collaborate with cross-functional teams
- Strong analytical and problem-solving abilities
- A customer-focused mindset with a passion for fintech innovation
Whats it like to work at EveryPay
- Competitive full-time salary
- Private Family Medical Plan
- Monthly meal allowance
- Learning and development programs and access to relevant resources
- A flexible hybrid model of work
- Free Skroutz Plus subscription
- Free wellness subscription
- Being part of an environment that gives employees large goals autonomy and creates incredible opportunities both for you and the company!
As part of our dedication to the diversity of our workforce Skroutz is committed to Equal Employment Opportunity without regard to race color national origin ethnicity gender disability sexual orientation or religion.
Disclaimer:
The CompanyEVERYPAY PAYMENT SERVICES SINGLE MEMBER SOCIETE ANONYME(going forward referred to as EVERYPAY) collects CVs and Personal Data in order to proceed with the evaluation and selection of the appropriate employees.
In the context of its compliance with the Regulation on Personal Data Protection (EU) 2016/679 (articles 13 and 14)EVERYPAY provides you with all necessary information regarding the collection and processing of your personal data.
The collected data are voluntarily submitted toEVERYPAYby you and consist of the data included and possibly attached to the CV that you submit to us and to any of its annexes. Indicatively this data shall include name contact phone number e-mail address educational and professional background etc.
EVERYPAY guarantees that your personal data will not be used for purposes other than those listed here without your consent where required. Your data will not be transferred to a third country (outside EEA) and the recipient of this personal data isEVERYPAY.
In case you do not enter into an employment relationship withEVERYPAY your CV will be permanently deleted from our files unless you provide your consent so that we can keep it for 2 years after our last contact with you. In this case your CV will be saved in a secure environment to which unauthorized Company personnel will not have access.EVERYPAYimplements appropriate technical and organizational measures to ensure the legal and appropriate use of personal data processed their security and protection and takes care to prevent any unauthorized access to this data.
You have the right to revoke your consent to the process of your personal data whenever you wish. In this case the legality of the processing that took place while your consent was in force is not affected.
You can request a copy of your data correct it delete it restrict its processing or oppose such processing (including automated decision making and profiling) as well as exercise your right to portability upon relevant request.
To exercise these rights you can contact us here:or at the address: 25-29 Karneadou 10675 Athens for the attention of: Data Protection Officer. In addition you have the right to file a complaint regarding the processing of your personal data to the Personal Data Protection Authority ( ).
CONSENT FOR THE PROCESSING OF PERSONAL DATA
By submitting your CV you consent to the above processing of your personal data. You can revoke this consent at any time by sending a relevant request to the email address:.
Required Experience:
IC
Employment Type
Full-Time
