Process Reengineering Program Lead - VP

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Center of Excellence within TD Americas Most Convenient Bank with a mandate to deliver strategic goals by designing and implementing optimized processes and controls across the US market.

The Process Reengineering Program Lead is responsible for leading the delivery of multiple efficiency and productivity projects while ensuring the projects deliver sustainable and permanent cost savings to the organization. Also responsible for directing and leading delivery of the TD Banks Smart Efficiency Initiative for all process initiatives innovation and improvement within the organizations divisions and building a robust process infrastructure.

Depth & Scope:

• Leads efficiency initiatives which may focus on end-2-end process reengineering organizational design improvement and consumption/buying power optimization
• Leverages Lean Six Sigma where appropriate and project management methodologies to identify and generate sustainable efficiencies and expense reduction opportunities that ideally also improve the customer and employee experience
• Delivers significant improvement in process productivity cost-to-serve control/risk client satisfaction & ensure initiatives deliver intended results with respect to the Customer Experience
• Develops and maintains effective relationships with Executive Senior and Business Line Management in assigned divisions within TD Bank to influence adoption and deployment of the TD Bank Process Improvement Methodology in support of company mission and business goals
• Leads Process improvement initiatives including opportunity identification business case development project scoping work plan development data gathering and analysis solution development change management and cost-benefits estimations. Inspires and drives the rigor value and benefits of continuous improvement throughout the organization
• Identifies high level strategy and translates into tactical business actions. Resources key metrics and provide program status reports and presentations to the corporate leadership team and conduct stage gate reviews as necessary and required; Provides Process Improvement knowledge skill and experience to Center of Business Excellence to support design and delivery of learning and development programs
• Leverages capability of trained process improvement employees within TD Bank and cross functional business partners and project teams regarding best practices in process improvement; Provides education and the support necessary to effectively lead process improvement project resources and external contractors/consultants in coordination of competing priorities

Education & Experience:

• Bachelors degree
• Graduate Degree or progressive work experience in addition to experience below
• 7 Years of related experience leading multiple efficiency-improvement or productivity projects
• Successfully demonstrates practice in a variety of process improvement methodologies and tools including statistical tools Strongly prefer Six Sigma Black Belt certification or other related/equivalent experience in TQM Reengineering etc
• Facilitates training of Process Improvement Methods and Tools
• Project Management Professional PMP designation/certification a plus
• Facilitative Leadership designation/certification or experience
• Change Management skill ability experience
• Communication Planning and Implementation skill ability experience
• Ability to think and plan both strategically and tactically moving through both fluidly
• Proven ability to build strong collaborative businesstobusiness relationships with experience in lateral management and persuasive skills capable of delivering results through a position of influence not authority
• Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess. Ability to negotiate resources and time
• Successful track record of leading complex projects delivering quantifiable benefits
• Creative and innovative thinker who is willing to challenge conventional wisdom to affect positive business change
• Well-developed desktop computing skills with emphasis on MS Office products and project management tools; Proven budgeting and fiscal management skills to include resource planning forecasting and estimating

Preferred Skills:

• Transformation experience in the financial industry
• Executive presentation experience
• Strong facilitation experience
• Lean Six Sigma Black Belt certification or industry equivalent process re-engineering leadership experience
• In lieu of a Bachelors or Graduate Degree and 7 years of related experience TD will consider those with 10 years of related experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.