Department Secretary Endoscopy

Site: Brigham and Womens Faulkner Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Hours will be 9AM-5:30PM. Possible rotating weekends and holidays.

Job Summary

Job Profile Summary

EducationHigh School Diploma or Equivalent required Associates Degree preferredCan this role accept experience in lieu of a degreeLicenses and CredentialsExperienceFood & Nutrition: minimum of 1 year of healthcare or office experience required Non-Invasive Testing: 1-3 years experience in medical customer service setting Non-Invasive Testing: 1-3 years of customer service experience in a healthcare setting preferred Case Management: 2 experience in medical customer service setting preferred Case Management Endoscopy OR PACU Pain Clinic: knowledge of medical terminology preferred Case Management Endoscopy PACU Pain Clinic: computer knowledge of Microsoft office required Case Management: Kronos experience preferred Endoscopy OR PACU Pain Clinic: experience in medical customer service setting 1-2 years preferred OR: computer knowledge of Microsoft Office and Epic preferredKnowledge Skills and Abilities- Food & Nutrition: Staff adheres to all C.A.R.E. Standards Independent judgment required. Strong decision-making skills are necessary. Must be able to read and write in English. Must be able to communicate in English. Must be able to juggle multiple tasks in a fast-paced environment. Must be able to use a calculator and make change. Ability to pleasantly and effectively handle multiple phone lines and voice mail. Must have basic computer skills in order to be able to use various computer programs/systems within the hospital. Strong communication and interpersonal skills are required. Must be able to follow lengthy detailed instructions Must be able to read standard size font of Diet Office meal-ordering software and Cafeteria POS software. - Non-Invasive Testing: Excellent customer service and communication skills Experience with Microsoft Office 365 is preferred Experience with Epic is preferred Ability to multi-task and make decisions quickly as situations arise Knowledge of standard office equipment Professional and confidential telephone skills Can troubleshoot registration errors and establish a professional relationship with various scheduling departments - Case Management: Staff adheres to all I.C.A.R.E. Standards Excellent interpersonal skills to interact effectively with patients visitors and hospital staff. The ability to work as a team member promoting a caring and collegial attitude toward fellow employees. The ability to work under stressful conditions adapting to the changing pace on the unit frequent interruptions emergencies and acutely ill patients. Ability to work independently with well-developed organizational skills in order to prioritize tasks. Demonstrated verbal and written communication skills to effectively interact with staff through voice mail e-mail etc. Demonstration of flexibility and willingness to adapt to diverse role as a member of the team. Ability to assist lifting and carrying linens up to 20 lbs. Demonstrated customer service skills. - Endoscopy: Staff adheres to all C.A.R.E. Standards Excellent interpersonal skills to interact effectively with patients visitors and hospital personnel. The ability to work as a team member promoting a caring and collegial attitude toward fellow employees. The ability to work under stressful conditions adapting to the changing pace on the unit frequent interruptions emergencies and acutely ill patients. Ability to work independently with well developed organizational skills in order to prioritize tasks. Demonstrated verbal and written communication skills to effectively interact with staff through voice mail e-mail etc. Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team. Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. Ability to assist with the transportation of patients as indicated. Demonstrated customer service skills. - OR: Staff adheres to all C.A.R.E. Standards Excellent interpersonal skills to interact effectively with patients visitors and hospital personnel. The ability to work as a team member promoting a caring and collegial attitude toward fellow employees. The ability to work under stressful conditions adapting to the changing pace on the unit frequent interruptions emergencies and acutely ill patients. Ability to work independently with well developed organizational skills in order to prioritize tasks. Demonstrated verbal and written communication skills to effectively interact with staff through voice mail e-mail etc. Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team. Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. Ability to assist with the transportation of patients as indicated. Demonstrated customer service skills. - PACU: Staff adheres to all C.A.R.E. Standards Excellent interpersonal skills to interact effectively with patients visitors and hospital personnel. The ability to work as a team member promoting a caring and collegial attitude toward fellow employees. The ability to work under stressful conditions adapting to the changing pace on the unit frequent interruptions emergencies and acutely ill patients. Ability to work independently with well developed organizational skills in order to prioritize tasks. Demonstrated verbal and written communication skills to effectively interact with staff through voice mail e-mail etc. Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team. Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. Ability to assist with the transportation of patients as indicated. Demonstrated customer service skills. - Pain Clinic: Staff adheres to all C.A.R.E. Standards Excellent interpersonal skills to interact effectively with patients visitors and hospital personnel. The ability to work as a team member promoting a caring and collegial attitude toward fellow employees. The ability to work under stressful conditions adapting to the changing pace on the unit frequent interruptions emergencies and acutely ill patients. Ability to work independently with well developed organizational skills in order to prioritize tasks. Demonstrated verbal and written communication skills to effectively interact with staff through voice mail e-mail etc. Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team. Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. Ability to assist lifting and carrying linens up to 20 lbs. Ability to assist with the transportation of patients from the clinic. Demonstrated customer service skills

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

1153 Centre Street

40

Regular

Day (United States of America)

Brigham and Womens Faulkner Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework