Assistant Hotel Manager (Planet Hollywood LV)
Assistant Hotel Manager (Planet Hollywood LV)
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Job Description
ESSENTIAL JOB FUNCTIONS:
- Review Hotel Occupancy and advise the staff of rates special groups events etc. for the shift.
- Attend informational and pre-convention meetings to determine if the group requires special needs.
- Make employee schedule adjustments as needed (due to sick calls etc.)
- Complete employee performance appraisals (non-union).
- Coach and discipline associates as necessary.
- Control expenses to achieve an acceptable rate of return for invested expenses and complimentary services.
- Identify strengths opportunities and threats to achieving the plan and make adjustments to leverage strengths take advantage of opportunities and eliminate or minimize threats.
- Recommend/implements incentive programs in each department that addresses reducing costs or increasing revenues.
- Recommend personnel changes in assigned areas including the hiring promotion demotion and release of staff.
- Develop personal relationships and manage staff to also develop personal relationships with premium players in both tables and slots and in all markets.
- Coordinate programs activities special events and data bases with general marketing programs and systems in coordination with VIP reservations.
- Meet the attendance guidelines of the job and adheres to regulatory departmental and company policies.
- Maintains close work relationships with other departments managers/supervisors to promote smooth efficient operations.
- To manage the efficient distribution of show tickets and room allocation.
- To ensure that customer service issues are dealt with in a prompt and cheerful manner.
- To ensure that company standards of dress and department are observed.
- Provides training orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor.
Qualifications:
Experience of 3 to 5 years in the gaming industry with at least 2 years managerial or supervisory experience in a property which generates a large percentage of revenue from destination markets and from tour and travel business is required. College degree in Marketing Business Administration or related field preferred
Excellent interpersonal customer service communication team building and problem solving skills are required.
Demonstrated ability in maintaining consistent high quality service levels.
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
Must be able to work at a fast pace and in stressful situations.
Must have knowledge of computer systems and applications.
Must be able to read write speak and understand English.
Able to write memos letters reports and to understand interpret and analyze written and financial reports.
The visual abilities and tolerance needed to complete paperwork and use a computer for extended periods of time.
Ability to do a large amount of walking and standing.
Auditory abilities (with or without aids or special devices) needed for telephone usage as well as guest and staff communication.
Must be able to perform physical job duties of line employees in emergency situations.
Must be able to maneuver to all areas of the casino food outlets and the retail shops.
Must be able to manage multiple objectives and tasks simultaneously and able to continually assess and re-set priorities.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed and professional appearance.
Must be able to work any day of the week and any shift.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
Required Experience:
Manager
Employment Type
Full-Time
