drjobs Patient Customer Service Representative

Patient Customer Service Representative

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1 Vacancy
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Job Location drjobs

Fishkill, NY - USA

Hourly Salary drjobs

$ 16 - 30

Vacancy

1 Vacancy

Job Description

Description

Position at Vassar Brothers Medical Center

Patient Customer Service Representative / Aide Rehabilitation Services
Location: Vassar Brothers Medical Center
Department: Rehab Services Admin Org Unit: 1892
Job Type: Non-Exempt Hourly
Pay Range: $16.50 $30.44 per hour

Overview

Vassar Brothers Medical Center is seeking a compassionate organized and service-oriented Patient Customer Service Representative/Aide to support our Rehabilitation Services team. In this dual role you will serve as the primary point of contact for patients facilitate seamless care delivery and assist clinical staff with the preparation and flow of therapy sessions. If you have a passion for patient care and thrive in a collaborative environment we invite you to apply.

Key Responsibilities

  • Greet patients and answer phone calls in a courteous professional manner
  • Perform patient registration and scheduling; update status (arrived no-show canceled)
  • Coordinate with schedulers insurance specialists and clinicians to optimize patient flow
  • Update insurance information and assist with billing/authorization inquiries
  • Collect payments at the point of service; respond to patient billing questions
  • Create and maintain patient charts documentation and discharge processing
  • Process medical records requests in compliance with policies
  • Maintain cleanliness and stock supplies in treatment rooms and therapy gym
  • Assist therapists (PT/OT/SLP) with patient care setup and support as directed
  • Clean equipment per infection control guidelines; report any issues or needs
  • Travel between outpatient sites as assigned for coverage
  • Serve as back-up to other administrative functions as needed
  • Perform additional duties as assigned

Required Skills & Qualifications

  • Excellent customer service and interpersonal communication skills
  • Professional clear and pleasant phone demeanor
  • Strong multitasking organizational and time-management skills
  • Proficiency with computers and accurate data entry/reporting

Preferred Qualifications

  • 1 year of healthcare office experience or therapy clinic support experience
  • Knowledge of medical terminology coding billing and medical records
  • Experience interacting with patients or the public in a clinical/community setting
  • Bilingual (language preference may vary by location)

Working Conditions

  • Manual Skills: Basic dexterity and coordination
  • Physical Effort: Sedentary/light effort; may exert up to 10 lbs. of force
  • Environment: Generally pleasant clinical outpatient setting
  • Occupational Risk: Minimal
Start your career in a supportive patient-focused environment where your attention to detail and communication skills make a direct impact on quality of care. Apply today to join the Rehab Services team at Vassar Brothers Medical Center.


Required Experience:

Unclear Seniority

Employment Type

Hourly

Company Industry

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