Customer Service Professional II - Onsite - Ann Arbor, MI
Customer Service Professional II - Onsite - Ann Arbor, MI
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Salary Not Disclosed
1 Vacancy
Job Description
This is a hybrid position working MondayFriday 9:30 am-6:00 pm
What you will accomplish together with us:
- Work with both clients and departments within the organization to ensure client orders delivery slips and invoices are processed correctly and on time
- Coordinate with commercial operations and financial colleagues to handle purchase orders track customer orders etc.
- Coordinate with customers agents or other departments on logistics services requests (e.g. correct shipment returns unblocking of orders in the finance department) and maintain records on systems
- Check delivery times with internal departments and headquarters
- Maintain and ensure accuracy of contract terms agreements and related documents
- Guarantee invoice verification and generate and distribute customer reports and service billings
- Assist in customer payment arrangements with the finance department
- Take responsibility for the registration and follow-up of all integrated solution leads and opportunities
- Process sales and invoices so that customer orders are dispatched invoiced and paid accurately and on time
- Update the key products end-user list
- Manage requests for technical documentation and quotations for customers
- Develop and execute analytical tools for CRM and SAP-based reports and develop statistical sales reports
- Identify new tenders and complete tender documents with supervision (tender management)
- Provide reports on various topics e.g. customer complaints on loss/delays
What will convince us:
- Associates degree in business administration or related field
- 2 years of work experience in customer service or an order processing department
- Reporting skills
- Service and detail-oriented
- Solid understanding of product and service portfolio
- Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
We Value:
- Good communication and teamworking skills
- Proven software skills e.g. Microsoft Office SAP and any field management software
- Identification with our core values: Sustainability Openness Enjoyment
What We Offer
As a growing global life science company with our stock listed on the German DAX and TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Worklife Balance: Paid vacation sick time corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding including a virtual online platform
Welcoming Culture: Mutual support team spirit and international collaboration; communities on numerous topics such as Coaching Agile Working and a Businesswomens Network
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from dental vision EAP and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA FSA (dependent care & healthcare spending) Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance AD&D EAP Family Planning & Womens Health Health Advocate
Additional/Optional: Supplemental Life Insurance (employee spouse & dependents) Legal Services LTD & STD Critical Illness Insurance Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status disability or based on status in any other protected group of class.
Please view equal employment opportunity posters provided by OFCCP here.
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status or disability or based on status in any other protected group of class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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