Senior Customer Success Engineer - SASE
Senior Customer Success Engineer - SASE
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Job Description
Your Career
As a Customer Success Engineer (CSE) at Palo Alto Networks you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs CTOs security cloud network and other technical teams from the worlds largest and most well-known organizations particularly focusing on ensuring successful deployment adoption and optimization of our solutions.
This position works within our Secure Access Service Edge (SASE) Customer Success organization helping customers in their cloud transformation journey. Some solutions you will work with include Prisma Access SD-WAN CASB and others under the SASE portfolio.
Your Impact
- Product Expertise
- Provide advanced product-level expertise leading complex deployments and resolving intricate technical challenges
- Serve as the go-to expert for SASE products guiding customers through sophisticated integrations and customizations
- Proactively communicate new features and best practices ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions
- Product Adoption
- Lead efforts to drive product adoption conducting in-depth training sessions and workshops tailored to customer needs
- Assess and address gaps in deployment and best practices translating them into strategic action plans for improvement
- Ensure customers achieve operational excellence by fully adopting and optimizing new features
- Customer Impact
- Act as a strategic advisor influencing key stakeholders at various levels including C-suite executives
- Manage complex customer engagements collaborating with account teams to develop and execute high-touch delivery strategies
- Lead customer escalations coordinating with internal teams and resources to ensure timely and effective resolution
Qualifications :
Your Experience
- 5 years of industry hands-on experience with deep expertise in network security cloud infrastructure and related technologies
- Advanced knowledge of SASE SD-WAN NGFW and sophisticated routing protocols such as BGP
- Proven track record in driving product adoption leading complex feature implementations and delivering advanced training programs
- Ability to translate technical requirements into actionable plans guiding customers through advanced use cases
- Demonstrated ability to build and maintain strong relationships with key stakeholders including executive-level contacts
- High-level consultative skills capable of influencing decisions and driving customer success strategies
- Advanced understanding of TCP/IP SSL IPSec PKI and advanced troubleshooting tools like tcpdump & Wireshark
- Work experience should include 4 years of hands-on designing deploying and managing large enterprise networks in real time
- Detail understanding of NOC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network
- Detailed working knowledge of network infrastructure and security TCP/IP BGP NGFW SSL/IPSec VPNs
- Solid understanding of routing protocols with hands-on experience in designing configuring and troubleshooting BGP-based production networks
- Background in Internet and Security technologies such as Sandboxing Firewalls DLP and VPNs
- Proven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breaches
- Proven experience with SD-WAN CASB or Cloud/SaaS products and PCNSE CCNP CCSP and CISSP certifications is a plus
- Strong knowledge of public cloud networking virtualization technologies and API/automation tools for complex deployments
Additional Information :
The Team
Customer Success Engineers are product experts technical advisors and customer advocates. At Palo Alto Networks we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance. Our team is responsible for managing our customers technical journey deploying adopting and maturing Palo Alto Networks Secure Access Service Edge(SASE) products.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
