Implementation Consultant

Flywire is seeking an experienced self-motivated Implementation Consultant to join our dynamic and growing team. The Implementation Consultant will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services change management within higher education experience with SAAS based integrations and want to launch your career in the exciting world of Fintech this is the role for you!

Key Responsibility:

As a subject matter expert the Implementation Consultant will work closely with clients and project managers on project discovery implementation change management and overall knowledge transfer.

• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire. Acting as a subject matter expert and consultant on higher education projects you will focus on a specific product area to gain knowledge and expertise for our higher education clients
• Ensure the best possible customer experience for clients by providing product best practices system training onsite support and business process / change management expertise when moving to our baseline product offering 
• Develop and maintain complex product documentation in partnership with product management and engineering providing internal knowledge transfer and support for relationship management and sales
• Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation
• Contribute to product vision by collaborating with customers implementation teammates product management and stakeholders
• Help contribute to an ever improving culture and customer experience every day

Qualifications :

Heres What Were Look For:

• 5 years experience in Higher Education EDU EdTech (School employee experience preferred)
• Knowledge of Higher Education ERPs- PeopleSoft Banner Colleague and Workday 
• Experience in Business Office Cashiering Financial Aid Reconciliation processes of higher education 
• Excellent client-facing and internal communication skills (written and oral)
• Knowledge of implementing and configuring payment software preferred 
• Experience in training software end users for both functional and technical minded customers
• Understanding of credit card and ACH processing

Technologies We Use:

• Apple (Computers) Smartsheets JIRA Sumologic Google Suite Box and Zendesk

Additional Information :

What We Offer:

• Competitive compensation including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time