Senior Technical Support Engineer

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About Salesforce

Were Salesforce the Customer Company inspiring the future of business with AI Data CRM. Leading with our core values we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer too driving your performance and career growth charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.

Salesforce Inc. seeks Senior Technical Support Engineer in Indianapolis IN:

Job Duties: Be a Trusted Advisor drive conversations with our customers Business Stakeholders armed with best practices for enterprise architecture functions such as Security Performance Development Process Release Management and Application Governance. Solve highly visible technical global and strategic enterprise cases and ensure the greatest level of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues. Understanding how Signature Support customers use our technology (integration points implementation setup etc.) and ensure we understand how they are evaluated so we can align our success metrics. Provide proactive support which includes proactive system/limit monitoring and communications deep Splunk analysis creating definitions for proactive alerts working with Customer Centric Engineering and Technical Enablement teams on proactive tuning and provide recommendations to minimize potential service disruptions. Advocate Signature Support customers priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with R&D on pilot programs. Lead the resolution of critical technical issues providing prompt and complete resolution to technical challenges and business issues. Assist developers in troubleshooting their integration with APIs Apex Visualforce and implementation of other developer products. This will involve debugging troubleshooting and taking responsibility to see that the issue is fully resolved. Telecommuting is an option.

Minimum Requirements: Bachelors degree (or its foreign degree equivalent) in Computer Science Engineering (any field) or a related quantitative discipline and five (5) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science Engineering (any field)).

Special Skill Requirements: (1) Salesforce Administration and Customization; (2) Apex programming language; (3) Visualforce pages; (4) SOQL and SOSL queries; (5) Web Services (REST and SOAP API); (6) LWC and Aura; (7) HTML CSS JavaScript Ajax or XML; (8) Migration Tools Copado or Data Loader; (9) Experience cloud; (10) Sales cloud; (11) Service cloud; (12) Mulesoft; (13) Tableau or CRM Analytics. Any suitable combination of education training and/or experience is acceptable. Telecommuting is an option.

Submit a resume using the apply button on this posting or by email at: at Job# 23-143351. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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