Remote Engineer - GC/GCMS Technical Support
Remote Engineer - GC/GCMS Technical Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
This position will support the United States and Canada customer base. This position will specifically cover the Western Time Zone shift (8AM-5PM PT).
As an Online Technical Support Engineer you will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive actions. As an Online Technical Support Engineer you will help customers with questions regarding GC and GCMS for hardware software and some applications.
The successful candidate should also be willing to eventually support Advance level GC/MS products and with some applications capabilities within the Agilent portfolio. Agilent will provide all the necessary service training as required.
Responsibilities:
In-depth technical support remote troubleshooting of customers applications positioning consulting and education services using telephone chat and remote internet collaboration or e-Learning platforms.
May support 3rd party products and occasionally visit customer sites must be able to travel occasionally for technical training.
You will also leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to Agilent sales teams.
Qualifications
Must be available to work the Western Time Zone shift from 8:00 AM to 5:00 PM PT.
Bachelors Masters or other University degree in Chemistry Biochemistry Biology Microbiology or similar science focused field highly preferred; may consider an equivalent combination of education training and experience.
2 years analytical instrumentation experience including hardware and software.
Agilent analytical instrumentation preferred.
Logical troubleshooting skills.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least July 15 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $32.58 - $61.08/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: 10% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportEmployment Type
Full-Time
