Residential Shopper Summer 2025

Yellowstone Club is paradise in Montana. A private residential community in Big Sky Montana Yellowstone Club offers its Members the worlds only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course rivers hiking biking and more our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service ensuring no detail is too small to overlook and being a part of creating experiences then Yellowstone Club is looking for you.

The purpose of the Residential Shopper is to provide world class service to Members and guests through timely procurement and delivery of their shopping requests.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest maintaining outstanding service standards solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction display hospitality and professionalism to our Members at all times take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members Members and guests at all times. In the event of an accident or emergency seek medical attention if necessary and contact your direct manager the Director of Property Management or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Own and follow through on all Member requests & subsequent issues that may arise.
• Demonstrate strong organizational skills and attention to detail.
• Communicate effectively and professionally via phone email and in person.
• Provide world class customer service.
• Manage change & interruptions yet remain focused on the task at hand.
• Work well under pressure and under tight timelines.
• Demonstrate strong attention to detail when preparing and stocking homes for arrival.

Other Duties and Responsibilities:

• Be willing to work a flexible and sometimes inconsistent schedule. This may include unexpected late nights and significant amounts of overtime and extra work days during peak season.
• Maintain good communication with other internal Yellowstone Club Teams to ensure appropriate procurement and delivery of requested items.
• Drive in a safe manner for several hours per day making stops throughout the Gallatin Canyon Bozeman and Big Sky.

• Follow all driver safety precautions including; wearing safety belts at all times observing and maintaining speed limits never attempting to put self or others at risk at any time.
• Follow all applicable speed limits and traffic laws while driving.
• Ensure vehicle is prepared to be driven by regularly checking exterior and interior for any issues report any previous or new vehicle or building damages immediately to direct supervisor.

• Listen to and comprehend detailed requests and issues passed down from Members guests and management.

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies procedures and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity organization and consistency standards.

• Maintain a positive and respectful attitude at all times.
• Treat Members guests vendors customers and teammates with professionalism and respect at all times.
• Maintain privacy of Members and guests at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees supervisors managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club at all times.
• Assist with organizing and maintaining inventory of Pioneer Mercantile.
• Assist with ordering and organization of back stock items.
• Nothing in this job description restricts managements right to assign or reassign duties work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Experience/Education Required

• High school diploma GED or vocational training or job-related course work required.

• Proven experience using communication and organizational skills to accomplish goals in a fast-paced work environment.

Experience/Education Preferred

• Undergraduate degree from an accredited University.
• 1-3 Years of related work experience.

Certificates & Licenses

• Valid US Drivers License

Computer Skills

• Proficiency working with basic technology including smartphones computers and email.
• Experience using Smartsheet and/or Microsoft Office Suite is preferred.

Language Ability

• Able to speak clearly and effectively with Members guests co-workers vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However the employee may be required to work outside in extreme heat cold rain wind snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequentlyrequired to bend stoop kneel crouch reach with hands and arms or operate a computer. The employee is frequentlyrequired to lift up to 40 pounds. The employee is constantly required to stand walk talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle organize or lift items. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to: determining the accuracy neatness attention to detail and thoroughness of the work assigned drive a Club vehicle inspect for hazards and safety violations and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and at this time I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties tasks work hours and work requirements may be changed at any time due to business demands by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies procedures rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

The position offered is a seasonal position located in Big Sky Montana.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Complimentary shift meals
• Health Benefits for all Seasonal Employees
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season employee appreciation day and retail sale

For more information about the Club visit .