IT Support Analyst

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands with thousands of customers worldwide. With one central platform brands can seamlessly deliver consistent accurate and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by industry leaders such as Built In Fortune and Great Place To Work!

Yext is seeking an IT Support Analyst to help support all aspects of Yexts office and SaaS infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth company this is the right opportunity for you. This role is fully on-site in our Hyderabad India office

What Youll Do

• Resolving level 1 Helpdesk tickets in a timely manner for the 1300 employees at Yext.
• Own and maintain the User Life Cycle Management for all new hires/existing employees and departure employees.
• Administer and troubleshoot Yexts suite of Enterprise SaaS applications such as G Suite (Google Apps) OKTA Salesforce Jira Slack MS Intune and Jamf Asset ManagementAmazon web services etc.
• Configure/troubleshoot MacOS and Windows hardware
• Maintaining/updating images for Mac and Window machines including Hardware inventory and peripherals
• Manage the Asset life cycle including procurement upgrades and retiring the asset
• Provide on-site or remote assistance including the setting up of computer hardware systems installing and upgrading software and troubleshooting issues.
• Troubleshoot basic issues during deployments and attempt to remediate issues before escalating.
• Escalate complex problems to next level teams
• Maintain and troubleshoot Audio/Video issues with cameras Mac Minis Large TVs in conference rooms and during internal/external events.
• Creating and maintaining knowledge articles for internal end-users.
• Perform User Access Reviews on SOX applications

What You Have

• 5-6 years of experience in PC configuration & troubleshooting
• In-depth knowledge in Mac OS and Windows 10/11
• Hands-on experience with Jira Okta MS Intune and Jamf tools
• Capable of maintaining Hardware Inventory with limited supervision
• A/V support experience
• Strong communication skills (Oral & written)
• Strong customer service skills
• Able to lift desktop computers and small servers
• Work collaboratively in a multi-function environment
• BA/BS in IT/CS or similar college level education; enthusiastic about Information Technology
• Proven ability to manage critical projects with limited direct supervision

Bonus Points

• Experience with IT Logistics for office build outs or expansions
• Experience with basic Network Administration
• Experience as an Administrator of Enterprise SaaS applications
• iPhone and Android support experience

Perks and Benefits

At Yext we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search and we know that to achieve that we need a global team of innovators visionary thought leaders and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best and to feel their best they must be well-informed fuelled and rested. To ensure our employees are at their best we offer a wide range of benefits and perks including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO) Parental Leave Sick Leave Casual Leave Bereavement Leave National Holidays and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage including enhanced parental and outpatient department (OPD) coverage for you your spouse two dependent children and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure including gaming rooms a plush pantry and breakout areas.

#LI-RD1
#LI-Onsite

Yext is committed to building an inclusive and diverse culture where every person is seen heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races colors ethnicities religions creeds national origins ancestries genetics sexes pregnancy or childbirth sexual orientations genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual) ages physical or mental disabilities citizenships marital parental and/or familial status past current or prospective service in the uniformed services or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. It is Yexts policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application interviewing or participating in the employee selection process please complete this form.