Supervisor, Critical Operations (Swing Shift)

The Critical Operations Supervisor is responsible for the supervision tactical execution installation repair and maintenance of electrical mechanical and plumbing/piping equipment machinery and controls located in the interior and exterior of building. This person is responsible to coordinate and integrate all aspects of electrical mechanical and plumbing maintenance of all natures maintenance contracting for service to critical equipment planning for the capital equipment replacement and new construction with direct responsibility of the tactical deployment of the Critical Environment Team. This role is also responsible for team leadership responsibilities including development on-the-job training coaching mentoring and assisting with staffing job assignments.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.This position will train on first shift for the first 3 months and be a floating supervisor to all 6 buildings on campus. Hours will then shift to 4pm -12am after 3 months of training.

RESPONSIBILITIES other duties may be assigned.

• Maintains establishes and implement facility policies procedures and organizational structure within the boundaries established by management team and corporate policy while ensuring no contradiction in federal state and local operating regulations or laws
• Development of emergency response planning and response management and reporting of incident and emergency situations for all mechanical associated controls and plumbing systems
• Leads organizes maintains monitors and performs preventive maintenance on all equipment including but not limited to refrigeration heat exchanger HVAC electrical emergency backup systems and hot water systems; monitors operation adjusts and maintains refrigeration chilled water and air conditioning equipment; boilers and ventilating and hot water heaters; pumps valves piping and filters; other mechanical and electrical equipment; record readings and make adjustments where necessary to ensure proper operation of equipment.
• Oversees work order for Preventative and Corrective maintenance on critical systems and building physical structure. Orders and budgets necessary parts and supervises work to complete all maintenance and perform necessary work.
• Supervises operates and monitors critical and non-critical system equipment and components. Oversees all critical work efforts (including 3rd party contractors) for the safe and compliant operation maintenance (corrective and preventive) and modification of critical equipment.
• Leads the response to emergency situations (fire evacuation equipment failure etc.) and customer concerns
• Reviews and provides inputs in the preparation of and implementation of effective operating budget
• Confer with professional operations staff subject matter experts (SMES) to find resolution to operational problems develop and authorize operational procedures and approve all major estimates
• Maintain positive relationships and communication with staff and executive level management
• Utilize comparative evaluations between mechanical and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through bench-marking and the utilization of best practices
• As qualified perform Building Management System Console operations
• Comply with departmental policy for the safe storage usage and disposal of hazardous materials
• Supervises the team to have a clean and safe workplace
• Provide updates and reporting to the Critical Environment Manager and Site Director
• Will stand-in for the Critical Environment Manager role as needed
• Will be able to supervise with confidentiality and discretion that will foster a positive environment that carries out local and corporate objectives
• Supervises trains develops mentors and coaches Critical Environment Technicians.
• Has direct reports and establishes performance goals monitors progress and leads in ways to enhance their professional development and success of their team.

BASIC QUALIFICATIONS

• Technical college degree or equivalent work experience in lieu of degree
• Four or more years of data center experience or equivalent experience
• Completion of apprenticeship: Mechanical Electrical CPR AED
• Journeyman or QTS cert CET Level III or equivalent

PREFERRED QUALIFICATIONS

• Seven or more years of related experience in Data Centers or similar environment (i.e. critical facilities military etc.)
• Two or more years experience leading or managing teams

KNOWLEDGE SKILLS AND ABILITIES

• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Exceptional customer service
• Ability to analyze the operation of various systems determine the cause of any problems/malfunctions and take corrective action as required
• Ability to manage complex situations during off management hours - single point of contact
• Strong written verbal and interpersonal skills
• Ability to function in a team environment
• The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.
• Position may involve frequent typing standing walking pushing pulling bending reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids.

TOTAL REWARDS

This role is also eligible for a competitive benets package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benets.

This position is Bonus eligible.

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We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.