Peak Health Customer Care Representative
Peak Health Customer Care Representative
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Job Description
Company:
Marsh McLennan AgencyDescription:
Peak Health is seeking Customer Service Representative in Wilson NC
Peak Health is a recognized behavioral change and nurse coaching leader in the industry. Our company was founded in 1989 by two nurse practitioners who wanted to improve employee health behaviors. With over 35 years of results and impact touching the lives of 100000 participants with clinical programming check out this case study that highlights our proven results to understand why we do what we do!
ADDITIONAL INFORMATION (all positions):**Company website: call
**No weekends
**Paid major holidays
**Benefits Eligible
ESSENTIAL DUTIES
The following is a summary of the essential functions for this job. Other duties may be performed.
The Customer Service Representative is responsible for responding to all client related inquiries. Assist Nurse Support in providing support to Nurse Teammates. Act as a liaison between Client Nurse Clinical Wellness Manager Human Systems Manager Peak Health IT team and/or other Peak Health teammates to address client and/or Nurse inquiries in a timely fashion.
Job Duties are as follows:
Provide excellent customer service to ensure Client Participant and other callers receive answers to their questions (wellness program enrollment scheduling lab requisition phases evaluation locations etc.) in a timely fashion. Thoroughly document all inquiries.
One of the primary responders to call-center calls.
May respond to Appointment and Nurse Support emails.
May provide support for Nurses by responding to inquiries.
Work with Peak Health Teammates to prepare and process all mailings for clients and nurses. Receive and distribute incoming mail. Coordinate with mail distribution center USPS carrier and other vendors for mailing and shipping.
Assist with telephonic evaluation biometric data collection participant record data entry and necessary participant communication.
Support Scheduling Specialist with appointment notification or change notification as needed.
May coordinate Peak Health program labs. Liaison with LabCorp for problem resolution and other processes. Receive and process participant MD labs.
Work as a team member towards common goals; fill in for other Peak Health teammates as needed and requested.
May respond to tech support emails and phone requests or forward as directed by Peak Health IT teammates.
Adhere to all HIPAA and confidentiality guidelines as well as Peak Health HIPAA protocols.
Assume additional duties at the direction of Clinical Wellness Manager Human Resources Manager and/or Peak Health IT.
QUALIFICATIONS
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or high school equivalent required
A minimum of two years customer service experience.
Communicate in a clear effective and respectful manner whether via phone or email.
Demonstrated proficiency in basic computer applications and experience using Microsoft Excel Outlook and Teams.
Demonstrated ability to deal with confidential information.
Other Requirements
Sitting: Frequently (25% - 50% of the time)
Lifting: Up to 75 lbs.
Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding: Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability: Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business needs.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid Work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at McGriff a division of Marsh McLennan Agency check us out online: view additional career opportunities visit flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:
We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAEHB
#MMAMCG
Required Experience:
Unclear Seniority
Employment Type
Full-Time
