Site Customer Service Representative
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Job Description
Together for a cleaner healthier world.
Johnson Matthey a FTSE 250 organisation is a global leader in sustainable technologies specialising in catalysis precious metal products chemicals and process technology. With operations in over 30 countries we employ more than 12600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
Our Clean Air sector excels in sustainable technology. We use our scientific know-how to create innovative products that play a crucial part in reducing harmful emissions and improving air quality helping our customers meet legislative requirements globally. Governments and consumers are increasingly concerned about air quality with regulations and legislation tightening. Our Clean Air sector helps meet these challenges helping to effectively and efficiently reduce emissions from vehicles and other sources. As a supplier of one third of catalysts into the automotive industry globally we are playing our part in creating a future for tomorrow.
This position will have on site responsibility and engagement of all shipping functions performed at either the JM plant or the off-site warehouse. Evaluates incoming demands from canner/customer to identify short-term fluctuations and coordinates the dispatch of FG materials accordingly to the demands. Individual is responsible for shipping activities for JM customers worldwide including Toll parts. Assist with periodic inventory audits of raw materials washcoats and finished goods.
Your responsibilities:
- Work with the Planning Quality Warehouse and Commercial teams to ensure execution of the shipping plan in a timely fashion as required by customer demands.
- Responsible for the shipments (Chemicals Finished Goods Substrate Quarantine and miscellaneous equipment items) stored at the Pottstown Warehouse or at the production site.
- Tracks and publishes monthly On-Time-Delivery and expedited freight cost.
- Communicates and negotiates shortfalls to customers and comprehends impacts related
- Directs daily shipping operations at each storage location.
- Comply with all company policies and all federal state and local environmental health and safety regulations and requirements.
- Coordinate shipments of all overnight or expedited small parcel packages at the Wayne site including commercial invoicing.
- Other duties as assigned or required.
Requirements for the role:
- Bachelors degree required. Degree in Logistics Industrial Engineering or a related field highly desired.
- Industrial experience and awareness of manufacturing procedures operations and/or MRP/ERP systems required.
- Specialized training or certification in logistics knowledge of INCOTERMS inventory control international traffic procedures are highly desired.
- Demand analytics for spikes and valleys of customer forecast inputs.
- Any equivalent relevant combination of experience and training which provides the knowledge and abilities necessary to perform the work.
How you will be rewarded:
We offer a competitive compensation and JM Elements benefits package including bonus excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits as well as helping you focus on your overall wellbeing for you and your family.
We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets we offer stretch and a wealth of diverse opportunities.
Well give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard that genuinely cares for you and where your contribution is appreciated. Well empower you to lean in and make things happen to create solutions and value for our customers. United by our values and vision were self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. Were passionate about making a difference and delivering a better tomorrow for us and for you a cleaner and healthier world today and for future generations.
Johnson Matthey is open for discussion on part time job share and flexible working patterns.
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To submit your application please click the Apply button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they Matthey respects your privacy and is committed to protecting your personal information.
For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation marriage or civil partnership pregnancy or maternity religion or belief.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
