Customer Experience Associate
Customer Experience Associate
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$ 23 - 28
1 Vacancy
Job Description
Company Details
Berkley Asset Protection was established in 2008 to deliver the industrys most complete and high-quality portfolio of specialized insurance products and services to protect fine art jewelry and other high-value personal and commercial assets. We support the market through close partnerships with an established distribution network of retail and wholesale insurance professionals. Our brokers and agents cater to a global base of clients in a variety of environments including private and corporate art collections museums galleries and exhibition jewelry wholesalers retailers and manufacturers along with those who work with collectibles currencies securities and other high-value assets. Our claims and loss control operation is the undisputed gold standard for the entire fine art and jewelry insurance industry.
The company is an equal employment opportunity employer.
Responsibilities
We have an exciting opportunity for a Customer Service Associate to join our growing team! You will be responsible for providing excellent and timely customer service and support to our jewelry insurance clients. You will need to obtain a Property & Casualty license within 4 months of employment. The company will pay for your time and fees associated with obtaining the license.
We are open to candidates with prior customer service experience (any industry is fine) or recent college grads looking for an opportunity to start a career in the insurance industry!
What youll do:
- Answer customer phone calls and return messages from our policyholders and prospective customers (will train)
- Respond to customer emails and requests for information
- Process endorsements and change requests for clients
- Interact with vendors and partners who work with Lavalier (jewelry insurance)
- Assist with processing policies and obtaining policyholder information
- Complete data entry and/or upload of large schedules and other data
- Projects and other work as assigned
Qualifications
- Bachelors Degree or equivalentexperience
- Prior customer service experience (any industry); or recent college grad
- Ability to obtain a Property & Casualty license within 4 months of employment (we will pay for your time and fees associated with obtaining the license)
- Incredible empathy and understanding of the needs of our customers you will be an excellent pro-active advocate for Lavalier customers (jewelry insurance) and are passionate about their service experience
- Exceptional oral and written communication skills your communication style is flexible to the situation you communicate clearly and with a purpose
- Calm under pressure you have excellent organizational skills integrity and great follow-through on tasks
- Work collaboratively with colleagues at all levels of the organization
- You have a strong sense of accountability; and a natural curiosity
- You love learning how things work and you are always looking for innovative improvements
- A passion to provide outstanding account support you love to pull out all the stops to support your team in order to provide exceptional customer service
- Proficiency with technology resources
- This position is non-exempt/hourly
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees including:
Hourly Range: $23.00 - $28.00
Eligible to participate in annual discretionary bonus
Benefits include: Health dental vision dental life disability wellness paid time off 401(k) and profit-sharing plans
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Required Experience:
IC
Employment Type
Unclear
