Service BDC Manager
Service BDC Manager
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Job Description
The workplace of Joe Myers Toyota is fast-paced rewarding and fun! We value all our employees and recognize that each associate is essential to maintaining our reputation of providing the best service to our customers.
We are currently looking for a motivated team member in our Service Business Development Center. The Service BDC is responsible for making service appointments for customers and is the frontline of communication in a customers service experience. A successful candidates will have ability to multi-task be a team player and have a pleasant personality. This position is an outstanding way to begin your further your career and work in a management role that could lead to many other positions within the you are a customer service professional looking to further your career with an established and respected automotive organization then please apply!
What We Offer
Health insurance
Dental and vision insurance
Life and disability insurance
401K with match
Vacation time
Opportunities for advancement
Responsibilities
Set up appointments
Check for recalls
Quote prices for basic services
Assist parts with notifying customers of special orders
Monitor other BDC representatives in order to maintain constant call flow.
Build call lists for BDC representatives
- Monitor Service Connect alerts and distribute customer alerts to BDC representatives to call.
Qualifications
High School Diploma or equivalent
Highly organized and with eagerness to progress
Willingness to take initiative
Computer literacy quality writing and grammar skills
Ability to handle multiple tasks easily
Ability to provide quality customer service
Bilingual preferred (English/Vietnameseor English/Spanish)
Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
