Business Operations Administrator
Business Operations Administrator
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Job Description
DEPARTMENT OF INSURANCE AND FINANCIAL INSTITUTIONS
The Department of Insurance and Financial Institutions licenses monitors investigates examines and ensures the safety and soundness of regulated entities. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition innovation and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns and funding for law enforcement and dedicated prosecutors.
Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.
BUSINESS OPERATIONS ADMINISTRATOR
100 North 15th Avenue
Phoenix Arizona 85007
Annual Salary Range: $75000 - $80000
Grade: 26
This position will remain posted until filled
Identifies opportunities for use of solutions to improve efficiency and reduce waste; Supports the organizations key business operations processes and applications and recommends business process redesign where applicable; Gathers and documents business requirements for large complex projects.
Translates requirements into business functional and use case documents for large complex projects; Maintains business systems standards by applying project management methods tools and processes as standard practice
Prepares and delivers informative well-organized presentations and reports and project status reviews to stakeholders including process owners executive team customers and stakeholders
Assists in planning organizing and managing the financial and business management functions (Operations) for the agency; assists in developing and implementing policies and procedures for operations functions; provides support as needed in the areas of budgeting purchasing procurement supplies management and personnel as well as other business services functions that support the operations of the agency
Analyze division operations across the Department for process improvement including IT and workflow solutions; research identify and implement process improvement solutions
Assist in the preparation and submission of the agency annual budget request strategic plan AMS tracking/updates and agency reporting; participate in strategic plan community of practice; provide leadership to agency regarding AMS strategic planning; participate in Governors Transformation Office activities
Other duties as assigned as related to the position
Knowledge:
General knowledge of methodologies and techniques for systems analysis and design business process modeling requirements gathering quality assurance and software development
Knowledge of supervising coaching leading motivating training and assisting professional employees
Federal and State requirements laws regulations and agency rules relevant to the agencys mission
Assisting with formulating policies to establish direction of the agency or divisions/departments
Business and management principles involved in strategic planning
Knowledge of policies procedures programs and business goals
Leading through transformation and change
Skills:
Proficient use of analytical skills to evaluate information gathered from multiple sourcesconsolidate details and extract to functional requirements
Analyze operations to evaluate agency performance including business processes budgeting and accounting personnel and purchasing
Plan assign coordinate monitor and evaluate activities of others to ensure activities lead to achievement of organizational goals
Evaluate difficult conflicting issues and situations and adopt an effective course of action
Skills in diplomatically clearly and effectively communicate verbally and in writing
Demonstrated ability to work collaboratively in teams and across organizations
Demonstrated ability to balance prioritize and organize multiple tasks
Establish and maintain effective relationships
Resolve complex problems
Ability:
Ability to effectively plan assign coordinate monitor and evaluate activities of others to ensure activities lead to achievement of organizational goals
Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
Identifies opportunities for process improvement and coordinates with others to identify and implement solutions
Build effective working relationships with high level officials administrators employees and the general public
Works with minimal guidance; regularly participates in reviews of assigned and completedtasks
Develop high functioning teams across multiple operational sites and divisions
Employees who drive on state business are subject to driver license record checks required to maintain acceptable driving records and complete any required driver training (see Arizona Administrative Code R.11)
Requires possession of and ability to retain a current valid state-issued driver license appropriate to the assignment
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
The State of Arizona offers a comprehensive benefits package to include:
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance
Life insurance and long-term disability insurance
Vacation plus 10 paid holidays per year
Health and dental insurance
Retirement plan
Sick leave
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS)
Please note that enrollment eligibility will become effective after 27 weeks of employment
If you have any questions please feel free to contact Shawn McConnell at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
