Night Audit

• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
• Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisors box.
• Ensure credit card draft capture is in balance.
• File credit cards keys and completed reports.
• Complete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms
• Assist guests with general services such as check cashing making change and answering any general questions pertaining to such things as hotel services shopping dining entertainment and travel directions.
• Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
• Ensure that all wake up calls are handled promptly and properly.
• Complete a person in charge security report identifying any unusual events and place on the General Mangers desk for review.
• Receive and transmit mail phone and written messages for guests.
• Post room charges food & beverage charges phone charges compute guest bills (individual group masters and city ledger accounts) using PMS collect payment and make change for hotel guests following all cash handling procedures as required by LTD.
• Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates paid outs and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.
• Complete daily revenue report accurately and input daily summary records and same day selling strategy report.
• Prepare AM Housekeeping Status Report recording same day checkouts ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
• Report to AM associate at the end of your shift reporting any unusual conditions and occurrences.
• Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
• Represent the Hotel in regard to guest complaints and situations that require immediate attention.
• Other and all duties projects and tasks as assigned.

• Must have prior Front Desk Experience.
• Minimum of a High School Diploma and some college preferred.
• Must be able to work a flexible schedule which includes evenings weekends and holidays.
• Must have a good command of the English language and be able to read write and speak English fluently.
• Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
• Must have sold math skills.
• Ability to lead train and motivate team members.
• Strong communication and problem solving skills.
• Must possess solid relationship-building skills people focused highly organized and guest centric.
• Must have reliable transportation.

• Medical Dental Vision & 401 (k) with company match
• Voluntary Short Term
• Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training and Development Opportunities and Much More!

Newly Opened in May 2018 Holiday Inn Newport News - Hampton offers acomplimentary shuttleto and from PHF Newport News Williamsburg International Airport.

We are located only 17 miles away from the world famousBusch Gardens Williamsburgtheme park right across the bridge from the Virginia Beach Oceanfront and near many local business including:Deloitte Cox Canon Ferguson Enterprises Huntington Ingalls Boo Williams Sports Complex Lockheed Martin Siemens and United Technologies.

We are also located near many college campuses such asChristopher Newport University Hampton University College of William & Mary and Thomas Nelson College.

Located onsite ourBurger Theory restaurantoffers 4000 burger combinations to temp tastes. Featuring a robust local craft beer selection and alfresco dining the restaurant is a perfect choice withinCity looking for a quick bite stop by ourMariners Market Cafe:offering pastries snacks and many coffee options. While here dont forget that our restaurant offers room service.

Our full-service hotel is modern with a fresh twist developed for ever changing needs of business travelers. Holiday Inn Newport News - Hampton also offers an indoor heated pool state of the art Fitness Center Business Center & over11000 square feet of flexible event space.