Collections Manager/Team Leader
Collections Manager/Team Leader
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Job Description
Job Details
Description
Take a leap and join our team!
At Gesa we believe in the power of our people. Coming from all walks of life our team members individual stories and unique experiences are our most valuable asset. But its how we come together igniting our collective compassion and commitment to empowering our communities that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others has a desire to do good and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.
Get to know us:About - Gesa Credit Union
Role Summary:
Reporting to the AVP of Collections and Loan Servicing the Collections Manager/Team Leader preserves the credit union assets by controlling delinquent accounts collecting delinquent loan payments recovering collateral and setting goals and targets for the department. This position will lead department personnel-related issues including participation in the hiring process scheduling coaching monitoring performance evaluations and correcting performance or behavior deviations utilizing the progressive discipline process. Responsibilities include overseeing the bankruptcy functions to mitigate loss to the credit union. Always maintain a professional demeanor while working with members vendors and staff.
What You Will Be Doing:
- Lead motivate and provide directions to the credit unions Collections Team. This includes coaching mentoring and evaluating the performance and behavior of individual collectors; monitoring and managing the productivity efficiency and effectiveness of the credit unions collection function; and establishing and maintaining clear and productive lines of communication with all stakeholders
- In partnership with the credit unions Credit Risk Management function develop monitor and periodically report on metrics that measure department level and individual staff level productivity efficiency and effectiveness and ensure that all standards are clearly defined for all functions and for all stakeholders
- Maintain the credit unions delinquent accounts at or below acceptable levels to be identified by credit union management or industry standards
- Ensure all collection activity is legal and follows credit union policy. Keep management informed of operational issues affecting the credit unions collection activities. Provide monthly (or as requested) reports which reflect all collection activities
- Analyze the financial situation of delinquent borrowers. Take action to repossess collateral when arrangements to bring the loan current are unsuccessful
- Testify at legal proceedings as required
- Supervise the bankruptcy functions currently assigned to the Bankruptcy Specialist position to include assisting assignments to our internal legal counsel
- Review collectors work queues to monitor and measure performance
- Inform management of trends in loan underwriting contributing to delinquent/charged-off loans
- Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities
- Attend credit union training sessions conferences and seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities
- Conduct regular staff meetings and one-on-one meetings with individual team members
- Maintain a cohesive highly trained and motivated staff sufficiently to meet department goals and demands
- Perform personnel-related staffing scheduling training and performance evaluation of all assigned staff. Adhere to the progressive discipline process and respond to performance or behavior deficiencies promptly
- Develop recommendations for cost efficiencies process improvements pricing and enhancements to products by monitoring trends in loan performance
- Maintain a dependable record of attendance and timeliness
- Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge.
- Display leadership values act in the best interest of the credit union
- Lead by example control risk and manage/operate in a safe manner
- Work closely with the IT Administrators and all management personnel in the credit union to ensure a collaborative effort
About You:
- Ability to organize prioritize and manage multiple complex tasks
- Ability to effectively communicate ideas and information both orally and in writing
- Ability to maintain thorough knowledge of collection and credit union programs products and services
- Ability to solve problems and exercise sound judgment when performing duties and working with members
- Ability to analyze information and recommend achievable process improvements to the Executive Team
- Consistently display and maintain courtesy tact and diplomacy with current and potential members peers and staff
- Ability to direct train lead and motivate assigned staff to complete all tasks assigned accurately and within time prescribed
Leadership Core Competencies:
Leaders at Gesa Credit Union are lifelong learners who by developing themselves are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader no matter their position or years of experience must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.
- Leading Others
- Developing Others
- Emotional Intelligence
- Social Responsibility
- Performance & Results Orientation
Qualifications
What You Will Need:
- Four (4) year college degree or completion of a specialized course of study at a business or trade school in collections; additional related experience may be recognized as an equivalency to education requirements
- Five (5) to eight (8) years of similar or related experience. Financial Institution collection experience desired
- Experience leading directing training and motivating assigned staff
- Travel is required to complete training fulfil duties and/or perform responsibilities
- A valid Driver License is required
- Proficient with Microsoft Office programs software and standard office equipment. Experience with Temenos or similar collection system desired. Experience with DNA desired
- Thorough knowledge and understanding of credit union services and products preferred
Our Team Member Value Proposition:
In exchange for bringing your talent to Gesa here are a just a few of the benefits and perks we offer:
- Competitive Pay
- Medical Dental Vision and Life Insurance
- 20 days/year of Paid Time Off Plus 10 Paid Holidays!
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
Salary Range:
$86586.54 - $129879.81
Get wise to whats possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact the HR Department at or to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Required Experience:
Manager
Employment Type
Full-Time
