Guest Experience and VIP Ambassador

Hotel:

Atrium SPIRIT where teamwork passion and appreciation ignite service excellence

Whats in it for you

The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverage Medical dental and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

What You Will Do

• Supervise daily front desk operations ensuring smooth check-ins check-outs and everything in between.
• Coach train and motivate front desk associatesyoure the teams go-to guru.
• Handle guest concerns with grace urgency and a can-do attitude that sets the tone.
• Monitor cash handling shift reports and compliance with brand and safety standards.
• Jump in wherever neededwhether thats answering phones updating the reader board or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience Youve led teams kept things calm under pressure and know how to create a welcoming vibe.
• Strong communication skills Youll coordinate with guests staff and other departments like a pro.
• Detail-oriented and organized From shift reports to guest requests you keep the little things from becoming big problems.
• Tech confident Hotel systems emails reportsnothing fazes you.
• Able to lift 50 lbs and stay on your feet Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium I highly recommend it. The company is big on internal promotions and there are always opportunities to grow whether it happens right away or down the road.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.

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