Front Desk Executive

EOE/AA/Disabled/Veterans

What are we looking for

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Able to perform moderately complex mathematical calculations without error.

Able to read listen and communicate effectively in English both verbally and in writing to meet business needs.

Able to access and accurately input information using a moderately complex computer system.

Able to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger collect accurate information and resolve conflicts.

Good interpersonal skills to provide overall guest satisfaction.

Able to work under pressure and deal with stressful situations during busy periods.

1 to 2 years of related working experience preferred.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Front Office Executive is concerned with the strategic management of the Front Office department following Hilton brand standards policies and procedures. This role is responsible for the operation of all Front Desk operations the Transportation team Concierge and telephone service centre.

What will I be doing

As the Front Office Executive you will be responsible for performing the following tasks to the highest standards:

Maintain high customer service focus by approaching your job with the customers always in mind.

Have a positive impact taking personal responsibility and initiative to resolve issues always clearly communicating with both customers and colleagues.

Motivated and committed approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledgein order toimprove your personal performance.

Be flexible responding quickly and positively to changing requirements including the performance of any tasks requested of you.

Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.