Technical Engineer (3-5 Years' Experience)
Technical Engineer (3-5 Years' Experience)
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1 Vacancy
Job Description
- Multiple locations
- Hybrid
Job Description
Join a tech company thats making a difference in healthcare
At Sectra Canada our objective is to introduce a leading global medical IT solution to the Canadian market with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canadas most critical functions and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology while providing efficiencies and advanced technology to modernize Canadas medical imaging systems all while protecting the most sensitive information for patients and care providers.
The role
Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces leveraging Sectras cutting-edge technology and expertise to enhance patient care and streamline medical workflows. Were seeking service-minded individuals with a passion for healthcare. As a Technical Engineer your role will focus on designing deploying and supporting critical systems that drive improved clinical outcomes.
Customer Communication & Case Management
- Independently manage and resolve technical support cases logged in the ServiceDesk system ensuring accurate documentation of actions solutions and system changes.
- Escalate unresolved or highly complex issues to senior engineers or specialized teams as appropriate.
- Engage directly with customers partners and distributors to gather technical information clarify system behavior and communicate updates throughout the resolution process.
System Deployment & Configuration
- Perform independent installation and configuration of Windows-based servers MS SQL Server instances enterprise applications and Active Directory integrations within Sectras imaging environment.
- Configure and support Microsoft Azure cloud-based deployments for healthcare IT systems ensuring proper setup scalability and adherence to security standards.
Integration & Interoperability
- Independently implement integrations between Sectras solutions and external healthcare systems including EMRs RIS HIS and AI tools using standard-based interfaces (DICOM HL7 IHE) and custom APIs.
- Troubleshoot and resolve interoperability issues involving imaging workflows system connectivity and data exchange protocols.
Technical Troubleshooting & Subject Matter Expertise
- Serve as a technical resource in diagnosing and resolving complex issues related to system performance configuration and integrations.
- Maintain and continuously expand strong working knowledge of Sectras product suite including software applications hardware infrastructure and associated services.
- Demonstrate subject matter expertise in key technical areas as needed to support projects customer requirements or team development.
Employment Type
Full Time
