IT Help Desk Support Specialist - Level 2
IT Help Desk Support Specialist - Level 2
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ABC Imaging is a global Printing and Media company providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA London Dubai and Shanghai. One Stop Solution.
We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team.
Responsibilities include:
- Level 2 technical support with Apple Macs and Windows based computers and servers
- Install operating systems migrations upgrades etc.
- Install and maintain virtual machines
- Setup new or move existing computer hardware and software
- Troubleshoot user issues as they arise
- Knowledge of cybersecurity and response methods
- Run CAT6 cables where needed and terminate
- Maintenance and updates on servers and workstations
- Active Directory updates for users
- Basic knowledge of camera systems and access control
- Identifying technical problems and resolving issues quickly.
- Administration of Microsoft Office 365
- Maintain product inventory and order supplies and equipment as needed
- Work with large format printers and print servers
- Basic knowledge of Caldera and Oris print software
- Basic knowledge of VoIP phones
- Basic knowledge of Mobile Device Management (MDM)
- Basic knowledge of PSAs and RMMs.
- Basic project management skills
- Work on time-sensitive tasks with hard deadlines.
- Role will have multiple duties or projects at once
- Organization skills are critical
Required Experience:
Unclear Seniority
Employment Type
Full-Time
