Account Manager (Client Success & Growth)
Account Manager (Client Success & Growth)
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1 Vacancy
Job Description
YuJa Inc. is looking for a proactive results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success customer retention and revenue growth through strategic upselling and renewals. Youll serve as a trusted advisor to our clients ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.
About Us
YuJa is a leader in cloud platforms and applications for regulated sector clients including higher-ed K12 healthcare and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley California and Canadian offices in Toronto.
About the Role
- Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
- Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
- Upsell specific product enhancements such as Add-ons or Widgets with additional relevant beneficial features.
- Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
- Provide in-depth training and support ensuring clients understand and maximize the value of our solutions.
- Monitor client accounts to identify trends risks and opportunities integrating insights into proactive client support strategies.
- Resolve technical issues effectively for all products ensuring seamless client experience.
- Deliver regular progress updates to clients and internal stakeholders ensuring transparency and alignment.
About You
- A proactive problem-solver with exceptional written and verbal communication skills.
- Bring 1-3 years of experience in client/customer support with a focus on building and maintaining professional relationships.
- Confident in engaging with senior-level professionals and managing their needs.
- Demonstrate strong sales skills with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
- Ability to leverage technology to enhance client engagement and support.
- Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
- Demonstrate excellent time management organizational skills and a curiosity-driven approach to learning.
- Competitive ambitious and eager to grow in a fast-paced environment.
- Detail-oriented and personable balancing professionalism with a fun and engaging attitude during client interactions.
- Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.
Why youll love working here
YuJa is a multiple-time honoree on Forbes list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at $50000/year performance-based incentives and comprehensive benefits and engagement opportunities.
- Comprehensive Benefits:
- Health vision and dental benefits 100% employer-paid
- Additional benefits include RRSP gym subsidies and more
- Work-life balance including flexible work hours to create an ideal work-life balance
- Paid sick days
- Team Engagement:
- Fun activities and celebrations including Canada Day Trip Saint Patricks Day Party Halloween Costume Contests Holiday Dinner Party and more
- Office perks including company-provided snacks drinks and events
- Employee recognition programs such as gift cards and Employee of the Week rewards
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- Hands-on experience working with senior-level business leaders
Schedule
This is an office-based role with standard hours from Monday to Friday.
How to Apply
This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume. If any questions please send an email to
YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Manager
Employment Type
Full-Time
