Associate Customer Service Representative
Associate Customer Service Representative
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Job Description
Water quality is something we take very seriously at Hach. We know that water analysis must be right which is why were dedicated to providing our customers with the complete solutions they need to feel confident. Delivering high-quality service is critical to ensure that the customers journey during the sale process is exceptional as well as the customers experience after the sale is complete.
As a key member of our Customer Service Team you will be handling customer phones calls and emails. It is our mission to delight customers with every interaction. Every contact must make the customer feel special and taken care of. The essential job functions are:
- Provides prompt accurate answers to internal and external customers through telephone email and chat.
- Sets up new customer accounts and enters customer transactions
- Assists with requests on pricing shipping product availability terms and conditions and item information
- Assists customers in determining product needs and provides basic assistance on products
- Acts as liaison and customer advocate interfacing with other Hach departments
- Ensures long term customer relationships by utilizing professional customer service skills
- Identify sales opportunities and offer suggestions for complementary items to the customer
- Identifies and submits sales leads
- Completes training modules
- Additional tasks and projects as assigned
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.
The compensation range for this role is $22.00 - $23.00 USD per job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
US residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
IC
Employment Type
Full-Time
