Job Description Summary

Job Description

Roles and Responsibilities:

Role Summary :

Responds to service calls to evaluate diagnose perform repair/planned maintenance (PM) on progressively complex customers biomedical equipment and drives customer satisfaction through Service Excellence.

Responsibilities :

• Evaluate complex customer biomedical equipment issues and implement appropriate repairs.
• Perform planned maintenance (PM) safety and environmental inspections and maintain effective customer relations.
• Follow and guide others as needed regarding appropriate GE policies procedures hospital protocol and complete necessary documentation.
• Effectively communicate and partner with teammates and colleagues.
• Establish and engage in proactive daily communications with customers to ensure resolution and proper follow
• up leading to customer satisfaction.
• Implement GE/customer facility contract supporting business goals and objectives.
• Lead instruct and assist technicians on basic and complex repairs and resolution.
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
• Share on-call/pager responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares tools and test equipment and ensure calibration.
• Maintain approved parts inventory.
• Manage vendors service delivery processes in compliance with GE policies as instructed.
• Enhance and maintain technical knowledge of current standards codes and procedures regarding safe and effective use of medical equipment through formal instruction.
• May perform role of Site Leader (e.g. direct activities of fellow Biomedical Technicians assigned to site engage in a more interactive customer relationship which may include Safety Committee or other participation with regard to overall account activity).
• Meet Health and Human Services Environment Health and Safety requirements and/or all other applicable regulatory requirements.
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Qualifications :

• Associates or Bachelors degree in Electrical Engineering Biomedical Engineering Mechanical Engineering or related field and 2 years of experience servicing medical equipment;
• OR equivalent military education and 2 years of experience servicing electrical or mechanical equipment;
• OR High School Diploma/GED and 4 years of experience servicing medical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• The successful applicant must comply with GEHCs standard background check including a post
• offer drug test. In addition during employment the employee must comply with all customer access policies including but not limited to obtaining and/or providing proof of required immunizations and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
• Special Physical Requirements: Candidate must be able to lift carry push and pull up to 35 lbs. unassisted and frequently bend stoop twist climb crouch/squat kneel/crawl sit and stand for long periods of time. Candidate must also be able to reach at above and below shoulder level flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color close vision distance vision peripheral vision and depth perception.
• Willingness to be available after hours or work a rotating On-Call schedule including weekends for critical issues and coverage as necessary.
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Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.