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Work Schedule
First Shift (Days)Environmental Conditions
Able to lift 40 lbs. without assistance Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
As part of the Thermo Fisher Scientific team youll engage in meaningful work that has a positive impact on a global scale. Join our dedicated colleagues in bringing our Mission to life every day empowering our customers to make the world healthier cleaner and safer.
Location/Division Specific Information:
This position is based in Indianapolis IN. As a key member of our team in this location you will be part of a dynamic division that is dedicated to delivering exceptional service and support.
What You Will Do
Conduct on-site program replenishments and disbursements.
Perform stockroom duties including receiving put-away stock rotation cycle counts and other tasks as required by the customer.
Carry out laboratory services such as chemical inventory receipt/reconciliation and delivery of direct shipment orders to end users.
Work within computer systems to access and follow standard operating procedures.
Proactively communicate any customer concerns or potential problems to the supervisor.
Effectively address customer concerns within established resolution timeframes.
Perform additional responsibilities as assigned by supervisor.
Analyze maintain and reconcile various customer and company reports to ensure collaborator requirements are met.
Collaborate effectively with a diverse cross-functional team.
Embrace and apply Practical Process Improvement (PPI) methodologies.
How will you get here
Education/Experience
High school diploma or equivalent required.
0-1 year of experience in a laboratory setting preferred.
Experience in customer service is a plus.
Knowledge/Skills/Abilities
Fluent in reading writing and speaking English.
Strong communication skills with a commitment to delivering excellent customer service including maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientifics values.
Strong customer service orientation with the interpersonal skills to collaborate effectively with various levels of personnel at the customer site.
Proficient in operating handheld scanners for data entry into various systems and possessing analytical skills to reconcile reports.
Demonstrates computer proficiency and basic skills in the Microsoft Office suite. Capable of multitasking and meeting deadlines as required.
Ability to understand and navigate the complexities of various work environments working safely and following all policies and procedures.
Effective customer interface communication skills.
Physical Requirements / Work Environment
Primarily works at customer sites which may require independent work at these locations. Work areas may include environments where chemical-based allergens are present (such as penicillin tetracycline etc.).
Depending on the area of the building personal protective equipment (PPE) must be worn. This includes lab coats coveralls hoods facemasks hairnets safety gloves steel-toe shoes (required for all colleagues) bump hats and/or safety glasses.
Regularly required to lift 30-40 lbs and occasionally up to 50 lbs.
Required Experience:
IC
Full-Time