Job Description Summary

Job Description

Roles and Responsibilities:

Role Summary :

Responds to service calls to evaluate diagnose perform repair/planned maintenance (PM) on progressively complex customers biomedical equipment and drives customer satisfaction through Service Excellence.

Responsibilities :

• Evaluate complex customer biomedical equipment issues and implement appropriate repairs.
• Perform planned maintenance (PM) safety and environmental inspections and maintain effective customer relations.
• Follow and guide others as needed regarding appropriate GE policies procedures hospital protocol and complete necessary documentation.
• Effectively communicate and partner with teammates and colleagues.
• Establish and engage in proactive daily communications with customers to ensure resolution and proper follow
• up leading to customer satisfaction.
• Implement GE/customer facility contract supporting business goals and objectives.
• Lead instruct and assist technicians on basic and complex repairs and resolution.
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
• Share on-call/pager responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares tools and test equipment and ensure calibration.
• Maintain approved parts inventory.
• Manage vendors service delivery processes in compliance with GE policies as instructed.
• Enhance and maintain technical knowledge of current standards codes and procedures regarding safe and effective use of medical equipment through formal instruction.
• May perform role of Site Leader (e.g. direct activities of fellow Biomedical Technicians assigned to site engage in a more interactive customer relationship which may include Safety Committee or other participation with regard to overall account activity).
• Meet Health and Human Services Environment Health and Safety requirements and/or all other applicable regulatory requirements.
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Qualifications :

• Associates or Bachelors degree in Electrical Engineering Biomedical Engineering Mechanical Engineering or related field and 2 years of experience servicing medical equipment;
• OR equivalent military education and 2 years of experience servicing electrical or mechanical equipment;
• OR High School Diploma/GED and 4 years of experience servicing medical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• The successful applicant must comply with GEHCs standard background check including a post
• offer drug test. In addition during employment the employee must comply with all customer access policies including but not limited to obtaining and/or providing proof of required immunizations and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
• Special Physical Requirements: Candidate must be able to lift carry push and pull up to 35 lbs. unassisted and frequently bend stoop twist climb crouch/squat kneel/crawl sit and stand for long periods of time. Candidate must also be able to reach at above and below shoulder level flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color close vision distance vision peripheral vision and depth perception.
• Willingness to be available after hours or work a rotating On-Call schedule including weekends for critical issues and coverage as necessary.
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Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.