Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a dedicated and experienced Medical Virtual Assistant to support one of our U.S.-based clients a family-owned pediatric therapy practice located in Georgia. This practice provides occupational therapy (OT) physical therapy (PT) and speech-language pathology (SLP) services to children from birth to 21 years of age.
The client s values are rooted in strong Christian faith and a deep commitment to helping children overcome developmental challenges. Their core values include Compassion Integrity Growth Teamwork Perseverance and Service. They embrace neuro-affirming and child-led approaches in every step of care.
This is a full-time long-term remote role. The Medical Virtual Assistant will be an essential part of the administrative team focusing on patient scheduling communication and insurance-related support along with other administrative tasks to streamline clinic operations.
Responsibilities
Reception & Patient Support
Schedule and confirm patient appointments
Manage the appointment calendar
Respond to patient inquiries via phone email or Curogram (HIPAA-compliant platform)
Coordinate and follow up on telehealth appointments
Handle appointment rescheduling cancellations and no-shows
Maintain and update patient records in the EMR system (Fusion/Ensora)
Register new patients and upload documents
Insurance & Administrative Support
Verify insurance coverage and update patient files
Communicate with insurance providers to clarify benefits
Assist patients with insurance-related questions
Generate and maintain basic administrative reports (e.g. arrival percentages advanced schedule)
Maintain a waitlist and monitor scheduling needs
Provide general administrative support as needed
Additional (Preferred Not Required)
Assist with designing flyers or basic social media posts using Canva
Support small marketing initiatives when possible
Tools and Software
Fusion/Ensora (EMR system)
Curogram (for HIPAA-compliant messaging and uploads)
(for task tracking)
Microsoft 365
Canva (optional)
Requirements
Proven experience as a Medical VA Medical Receptionist or Insurance Support Specialist
Excellent verbal and written English communication skills
Highly organized with strong attention to detail
Ability to work independently and as part of a virtual team
Comfortable navigating EMRs and various software platforms
Reliable internet and power connection is essential
Experience in pediatric or therapy-based clinics is a plus
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
